ServiceNow (NYSE: NOW), the leading digital workflow company making the world better for everyone, announced the Now Platform Tokyo release, designed to help organizations navigate complex challenges in business amid an uncertain macro environment. The release of ServiceNow Tokyo is purpose-built to deliver better employee and customer experiences, supercharge automation and trust in operations and accelerate value in ways that are good for people, good for the planet and good for in income.
According to the 2022 IDC CEO Survey,[1] 95% of CEOs see the need to adopt a digital-first approach and most organizations are on track to implement their plans. The rationale for this focus is clear: digital companies deliver twice the revenue growth of non-digital companies, according to Valoir Research.[2] The new digital-first, fully integrated workflow automation solutions in the Tokyo release increase the power of the Now Platform to create seamless experiences, continuously generate new value through of accelerating change at scale and allow people to do their best work.
“Our ServiceNow Tokyo platform release gives customers exactly what they need right now – new solutions that deliver immediate value, are easy to implement and use and help them do more with less,” said CJ Desai, chief operating officer at ServiceNow. “Now is not the time to experiment. A platform for digital business is the only way to create great experiences, drive new business value and accelerate innovation so organizations can focus on growth in our digital-first world.”
Accelerating value with purpose-built solutions
In today’s complex compliance and risk management landscape, customers have asked ServiceNow for solutions that make their business more agile and resilient. ServiceNow addresses new purpose-built features in the Tokyo release that unlock more value from tech investments for CFOs, COOs and sustainability teams – simplifying complex supply chains, -automate asset management and deliver auditable, investor-level sustainability data.
- Enterprise Asset Management (EAM) automates the entire lifecycle of physical business assets from planning to retirement for industries such as healthcare, financial services, retail, manufacturing and the public sector. The solution helps reduce costs, mitigate risks and improve strategic planning with visibility across the entire enterprise asset estate. Additionally, it optimizes inventory levels for the business and efficiently runs stockrooms to better utilize existing assets and maximize asset life.
- Supplier Lifecycle Management (SLM) empowers organizations to transform traditional high-effort supplier interactions that live on e-mail and spreadsheets into modern, digital experiences, enabling teams to reduce costs operations and refocus talent on building a more resilient, diverse and high-quality supply base. With SLM, suppliers use self-service experiences to get help, diverting common inquiries to their respective teams.
- Environmental, Social and Governance (ESG) Management is enhanced to allow companies to establish and document ESG goals and KPIs, monitor performance, collect and validate audit-ready data and create disclosures that align with key reporting frameworks of ESG, in a single end-to-end solution. Key capabilities include carbon accounting to calculate greenhouse gas (GHG) emissions and an innovative user experience that helps companies efficiently meet increasing demands for ESG data. ServiceNow is partnering with Emissionsbox, Fujitsu, KPMG, LTI, Mindtree, NTT DATA Corporation and RSM US LLP, to expand the reach and capabilities of ESG Management in the market.
Boosting engagement and productivity with great experiences
Now more than ever, employee retention is critical. Engaged, productive and empowered employees contribute significantly to customer and business success. The Tokyo release helps organizations prioritize their most valuable resource – people – with new tools that advance talent development and retention and therefore benefit the overall business:
- Manager Hub addresses managers’ biggest pain points – like burnout and mounting pressure to keep employees happy and engaged in dispersed teams. Available through Employee Center desktop and mobile, Manager Hub provides a single destination for managers to establish and review employee journeys and respond to requests while delivering personalized resources and training to help managers who develop as leaders.
- Admin Center – part of ServiceNow Impact – enables system administrators to easily discover, install and configure ServiceNow solutions through a self-service experience. The new Adoption Blueprint features a guided process that provides admins with application recommendations based on instance maturity, increased visibility into application entitlements and simpler application installation and configuration – all from within their in-instance application.
- Issue Auto Resolution for Human Resources extends Issue Auto Resolution capabilities for ITSM to HR teams. The solution applies natural language understanding (NLU) to analyze requests and deliver self-service content that meets employees where they are through channels such as Microsoft Teams, SMS and e-mail. It also identifies urgent HR cases and takes them directly to an employee care representative when a higher level of support is needed.
Supercharging intelligence and trust for operations and security
According to Gartner, software infrastructure spending in segments containing PaaS, cloud management and security is expected to grow at a double-digit rate, reaching combined spending of more than $120 billion by 2026.[3] At the same time, protecting mission-critical data and applications has become more complex amid an increasingly sophisticated threat landscape. ServiceNow raises the bar for data security and intelligence with new capabilities that strengthen security deployments across an organization.
- ServiceNow Vault protects business-critical ServiceNow applications with a suite of premium platform privacy and security controls. Using adaptive key management and data classification to drive data anonymisation, Vault enables organizations to protect sensitive confidential data and increase regulatory compliance through native encryption that platform. Vault also enables organizations to strengthen their platform security posture by simplifying the management and protection of machine credentials, as well as verifying the authenticity and integrity of code deployed in the MID Server that helps to ensure that there is no malicious input. Finally, Vault makes it easy for organizations to export their SystemNow system and application logs extensively and in near real-time as a service.
Organizations such as Blackhawk Network, DNB Bank, First Solar, Fruit of the Loom, Orange Business Services and University of California Irvine are already realizing the benefits of the ServiceNow platform.
Commenting on the relevance of this latest release for regional businesses, Mark Ackerman, area VP for Middle East & Africa at ServiceNow said: “With the release of Now Platform Tokyo, ServiceNow provides our customers in the MEA region of purpose-built solutions that will create value in critical business areas Be it modules like Manager Hub and Admin Center that will enable businesses to stay one step ahead of the competition in the war for talent, or modules like Supplier Lifecycle Management and Enterprise Asset Management that will simplify complex supply chains, automate asset management and deliver auditable, investor-grade sustainability data, we remain committed to continuous innovation and development of our platform to provide regional customers with purpose-built solutions that will support, and accelerate, their digitization initiatives. “
Availability
The Now Platform Tokyo release is generally available now.
Additional information:
Watch a demo at:
ServiceNow – Environment, Social and Governance (ESG) Management.
ServiceNow – Supplier Lifecycle Management.
ServiceNow – Manager Hub.
ServiceNow – Issue Auto Resolution.
ServiceNow – Automation Center.
[1] IDC’s Worldwide CEO Survey, 2022: The CEO Agenda in a Digital-First World, Part 2 – DX Approach, Investments and Digital-First Strategies, doc #US48899122, March 2022
[2] Valoir Research, The State of Digital Transformation, September. 14, 2021
[3] Gartner, Forecast Analysis: Enterprise Infrastructure Software, Worldwide, 12 August 2022
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