Dave Wright of ServiceNow on the Future of IT Operations Management

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I spoke with Dave Wright, Chief Innovation Officer at ServiceNow, about the future of enterprise IT, the pain points he hears from his enterprise clients, and details of updates to ServiceNow.

  • As you talk to enterprise clients, what do you hear as the biggest pain point these days? Supply chain, cyber threats?
  • Let’s get an overview of the Now Platform – what does it do?
  • So what about the new version of the Now Platform? What new tools does it offer?
  • What is the future of IT Operations management? What are some emerging trends that businesses should watch out for?

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James Maguire is the Editor-in-Chief of eWeek and has been reporting on emerging technology for more than 15 years. He has won two ASBPE Awards of Excellence for in-depth feature articles on cloud computing and artificial intelligence. He covers the gamut of enterprise and consumer technology, and regularly interacts with leading IT newsmakers, vendors and analysts.

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