ROCKVILLE, Md.–(BUSINESS WIRE)–Sep 29, 2022–
3CLogic, the leading voice-enabled and cloud contact center solution for ServiceNow® today announced their participation in this year’s ServiceNow in-person World Forum conference hosted in Chicago (November 2 nd ) and Healthcare Roadshow series on -hosted in New York City (October 18 th ) and Chicago (November 1). In addition, the company will co-host live speaking sessions where existing healthcare and customer support customers will share the benefits and impact of its solution powered by the ServiceNow platform for IT Service Management and Customer Workflows.
This follows the recent announcement of 3CLogic’s latest set of integrations with ServisyoNow’s Healthcare and Life Sciences Service Management product and Virtual Agent Designer. The company’s continued focus on enhancing CRMs and service management platforms with voice-enabled self-service, SMS, personalized live agent call routing, and AI-powered analytics has driven significant global growth in the industry. Marquee customers include Nissan, Korber Pharma, 7-Eleven, and Denny’s.
“It’s a pleasure to be invited to join these exclusive ServiceNow events and share how ServiceNow customers are using 3CLogic to complement their digital transformation initiatives around customer and patient experience,” said Guillaume Seynhaeve, SVP of Alliances and Marketing at 3CLogic. “Ultimately, the right balance between self-service and smart access to live agent support is the key to great customer experiences and results – we offer both at ServiceNow.”
A ServiceNow Premier Technology Partner and Now® Certified application, 3CLogic is best known for delivering native voice and SMS capabilities to complement existing ServiceNow digital channels including computer telephony integrations (CTI), voice bot, embedded IVR call flow designers, call transcriptions, click-to-call, agent screen-pops, Sentiment and AI-powered Analytics, and integrated call reporting in ServiceNow.
For more information, contact [email protected].
About 3CLogic
3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 companies by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interaction, and conversational analytics. For more information, please visit www.3clogic.com.
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CONTACT: Janet Mesh
KEYWORD: UNITED STATES NORTH AMERICA MARYLAND
INDUSTRY KEYWORDS: COMMUNICATION TECHNOLOGY TELECOMMUNICATIONS OTHER COMMUNICATION SOFTWARE
SOURCE: 3CLogic
Copyright Business Wire 2022.
PUB: 09/29/2022 05:36 AM/DISC: 09/29/2022 05:36 AM
http://www.businesswire.com/news/home/20220929005045/en
Copyright Business Wire 2022.