Integration with the ServiceNow Store provides users with two-way messaging for customer support leading to faster response times, consistent messaging and a heightened customer experience.
Specifically, ServiceNow customers can access Infobip’s omnichannel communications platform that enables businesses to deliver one-to-one customer communications and employee service and support using their preferred channels , including SMS and WhatsApp.
“Creating connected customer experiences is at the heart of what Infobip does. By leveraging the world’s most connected communications platform, we help partners and their clients unlock new revenue streams and drive of loyalty and ultimately growth,” said Veselin Vuković, vice president of strategic partnerships at Infobip.
“Our integration with the ServiceNow Store extends our commitment to the ServiceNow community and enables customers to reap the benefits of rich, conversational channels.”
As a result of conversational messaging, Infobip’s early clients have been able to reduce contact center costs tenfold while increasing net promoter scores by nearly 20%, while others have been able to rapidly increase and accelerate sales of almost 6x.
The integration also helps extend the reach of Infobip’s omnichannel communications platform giving ServiceNow customers access to more than 700 direct Infobip carriers worldwide along a wide range of channels.
Accessed through a single platform, Infobip delivers omnichannel engagement, identity, user authentication, security, and contact center solutions.
Earlier this year, Infobip closed the purchase of global VoIP provider, Peerless Network, following regulatory approvals at the federal and state levels. Through the transaction, Infobip customers can now access the US market through the Peerless Network, whose national voice network covers 98% of Americans in 49 states.