ISM deploys ServiceNow connection operation

Tampa, Florida –Business line)-Business Transformation Accelerator Integrated Solutions Management (ISM) for commercial enterprises and public institutions today announced that it is the first partner to deploy ServiceNow Connected Operations® in North America. This enables customers to leverage their investment in Now Platform to drive business results and the success of their Internet of Things (IoT) strategy.

The effective use of the Internet of Things can unlock changes in all industries. McKinsey Global Institute predicts that by 2025, the economic impact of the Internet of Things will be between US$4 trillion and US$11 trillion. Service teams can take advantage of ServiceNow’s native digital workflow capabilities. Since 2019, the two companies have been cooperating with TAPCO (Traffic and Parking Control Co., Ltd.), a pilot customer in the transportation industry.

Martin Burke, President and Chief Revenue Officer of ISMHe said: “The Internet of Things has been around for a long time, but its full potential has not yet been released on a large scale for digital enterprises. Customers are always looking for better ways to use data captured in single-purpose silos to drive business results. Together with ServiceNow, we will bring value to customers and simplify IoT data under one platform. By leveraging the powerful productivity of ServiceNow, customers will be able to seamlessly promote digital transformation between teams and business units.”

ISM participated in the ServiceNow pilot program and provided important feedback on early versions of the Connected Operations product. As a result, ISM has become fluent in every function and ability. TAPCO is an intelligent transportation solution provider for enterprises and governments at all levels in 50 states across the United States. It is a company specializing in IoT experiments. TAPCO digitizes its operations by linking Internet of Things (IoT) data with ServiceNow digital workflows for system operations, field service, customer support, and asset management.

Alyssa Becker, Director of ISM Commercial and Strategic Sales, He said: “As organizations continue to see the proliferation of IoT devices, leveraging their investments will be critical. With connected operations, customers can now bring IoT data into the unified digital workflow of Now Platform , To realize this value in a simple and scalable way. This helps eliminate the need for difficult-to-maintain local systems and create shared actionable data from large data pools that were scattered across different systems in the past. ”

This collaboration will improve the customer service experience, achieve cost savings through managed preventive maintenance visits, and provide support for corporate customers in industries such as transportation, manufacturing, healthcare, utilities, energy, smart cities, and technology. It is also built on the long-term cooperative relationship between ISM and ServiceNow as long-term partners and 30 years of adjacent seats sharing with customers to help them better understand people, processes and technologies.

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About integrated solution management

Integrated Solution Management (ISM) is a business transformation accelerator for commercial enterprises and public institutions. As a ServiceNow Elite sales, service, and technology partner, we help organizations transcend past workflows and silos, and turn to a digital enterprise that is more efficient, more responsive, and ready for tomorrow. We achieve this goal by using FRITZ®, a business transformation method that combines departmental and functional fluency with the capabilities of the ServiceNow platform, to create new ways to solve challenges, expand opportunities, and improve horizons.

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