Product owner-AI customer interaction-ServiceNow

Report this position to: Director of Customer Interaction

Are you passionate about the role of artificial intelligence in the revolution in creating world-class customer experiences? Are you a multitasking program that can handle almost all problems encountered in functional/technical areas and regions? Can you articulate your vision and bring excitement for what is to come?

Who we are and what are we looking for

The IT customer experience team is building a world-class after-sales customer support experience for our internal stakeholders and external customers. Customers can take advantage of our wide range of self-service solutions, such as: knowledge, community, mobile, portal, virtual agent, document and service automation. We are looking for product owners to manage our Now Support virtual agent (trademark is Ask Kodi) to achieve the goal of “VA First”, or to make our chatbot the first point of contact when customers need help. In order to achieve this goal, our virtual agents need to be able to intelligently solve almost any problem, so our customers have an excellent experience.

Without the help of the latest artificial intelligence/machine learning innovations, our virtual agent cannot scale to solve almost any problem. It is possible to revolutionize this channel by eliminating the need to write code for every possibility. This role also serves as an evangelist for the use and adoption of AI throughout the IT customer experience product portfolio, assisting in brainstorming and executing strategies on the promise of best use of AI in various use cases.

At ServiceNow, we believe in unleashing the full potential of our products and using them throughout our business (we call this Now on Now). Through “zero customer”, we become a strategic partner of the product development team to minimize customer problems and help determine the product direction. The core goal of our team is to provide solutions to help our customers solve problems easily and minimize the need to create cases. Successful execution can bring satisfied customers and maintain operating expenses to achieve long-term rapid growth.

Ideal candidate

ServiceNow is looking for passionate, technical and energetic leaders with the following attributes and activities:

• More than 10 years of experience in enterprise SaaS product management and product strategy
• High energy, self-starting ability, ability to learn new technology and ability to promote change
• Easily establish good working relationships with customers, colleagues and executives
• Constantly drafting and improving compelling strategic ideas and roadmaps (always questioning the status quo); ability to build excitement and consensus
• Adapt to the changing and rapidly changing environment
• Experience working with the development team in an agile environment in a broad geographic location
• Machine learning algorithms and technical knowledge of chatbots
• Strong written and oral communication/expressive skills
• Possess ServiceNow platform and technical knowledge;

Are you ready for the next challenge?

You will work with external customers and internal stakeholders to ensure an experience that exceeds expectations. This requires strategically advancing a shared vision through product and process improvements, and managing your product area to meet severe challenges. You will be responsible for all aspects of the journey, including strategy, business case, story, design, risk analysis, workflow, functionality, functionality, testing, analysis, and feedback.

We are looking for people who can take us to a new level-people with ideas, experience and successful experience. If you find this to be an exciting challenge, we look forward to hearing from you.

ServiceNow is an equal employment opportunity employer. All qualified applicants will be considered for employment regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or veteran status.If you are disabled and need reasonable arrangements to complete any part of the application process, or have limited or unable to access or use this online application process, and need an alternative application method, you can contact us [email protected] Seek help.