There is a fixed point in the strategy Current service This is reiterated in the strong growth of recent years Rudolf FalconeIn the company for about one year, he served as the vice president of the Mediterranean region and the Italian national leader:Our SaaS platform for managing IT and business services is designed to accompany the company’s digital transformationIn addition to this basic element, in the last three years, suppliers have followed the path of rapid development and have greatly expanded their functional coverage by proposing SaaS services to the SaaS department. Human Resourcesof Safety Soon after, logistics And Financial Management.
This also explains our goal to achieve a turnover of 4 billion US dollars by 2020, while the result in 2017 was 1.93 billion US dollars. On the other hand, Falcone recalled:The platform was initially oriented towards IT service management, but from the very beginning, a cross-domain approach was clear“.
The development of ServiceNow can be confirmed not only through pure numbers, but also through ongoing strategies. “Traditionally, we come from the mid-to-high-end market with a minimum number of employees of 800“, he commented Nicola Atticus, Solutions Consulting Manager,”But now we are consolidating the network of partners, which will allow us to reduce the level of dimension. On the other hand, customer service management serves everyone. We have a model based on a single platform with various kits inserted in the model to establish an ideal roadmap for innovative service delivery.“.
More “intelligence” with semantic analysis
From a technical point of view, there are several innovations or some recent innovations.Especially the recently acquired startup Parlo, will enable ServiceNow to add a Semantic Analysis It is expected to release its Madrid version of the product in the first quarter of 2019.More directly Chatbot Using virtual agents, you can use a series of predefined schemes in the fields of ISTS and human resources to support the work of business graphs. In the next few months, the agency will expand to other professionals.
On the other hand, Agent Workspace aims to reconsider the background workspace through an interface that summarizes different information sources. For example, link the personal data of employees or customers to discussions or complaints. The interface can be configured according to service requirements, and ISM will benefit first, and human resources will be increased after the Madrid release.
An important development that has always been integrated in Madrid involves enterprise DevOps, which will have connectors for different platforms (such as GitHub) to help companies develop applications on ServiceNow PaaS and provide related ecosystems. This model is a market model that Salesforce has tested and is now an example of other companies in the SaaS market.
Rodolfo Falcone, Vice President of the Mediterranean Region and Italian National Leader di ServiceNow
The evolution of human resource managers
Regarding human resources and responsibility, Chief Human Resources Officer, ServiceNow conducted a global study to prove how quickly this is destined to become an accelerator of digital transformation. Here, adopt technologies that can enhance the employee experience, humanize the workplace, automate different tasks, promote partnership and collaboration between different functional departments, and provide useful insights to improve talent recruitment strategies and decision-making.
However, Europe lags far behind North America and Asia Pacific in the adoption of human resource conversion strategies. Currently, 55% of companies are still using single-purpose HR applications (in the United States, the proportion is 22%). In the next three years, 32% (52% in Asia, 73% in North America) and 30% of platforms that will automate and digitize human resource activities will be migrated to the cloud (the gap here is small because the proportion in the rest of the world is 44%) .
Italy It is particularly reflected in the following aspects: talent is the strategic focus (84% of the sample, the highest percentage in Europe), which is particularly prominent in building a team of workers (58%) that can meet the future needs of the company. In general, our performance is pretty good compared to other regions in Europe, but when calculating the three levels of Chro’s highest growth, only 9% fall within the scope of the definition and only shoulder France and Germany. .
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