More than 700 innovations, six new products, and a clear drive for flexibility-these are the main features of the new version of Now Platform, which was released last week under the name Paris Release. Although it has been used for a long time, it is still affected by the pandemic experience in recent months.
The corona crisis puts the flexibility of business processes to the test on a global scale, and requires companies to respond quickly, flexibly and imaginatively. At the same time, she made it clear that digitalization is of great significance. At the same time, this has triggered competition to catch up with many companies. According to IDC, although 45% of organizations worldwide are currently in economic stagnation or recession, 64% of organizations plan to increase spending on new technologies.
Picture: ServiceNow
ServiceNow’s new senior vice president and general manager of Europe, Middle East and Africa, Paul Smith, said at the “Paris Issuance” conference: “Digital transformation is no longer a buzzword, but a priority.” “Companies that react now will survive. And development, and unfortunately other companies will not survive.”
Through conversations with customers, Smith reported that most CIOs are currently focusing on two things: “They need agility and resilience, because they know that there will still be some twists and turns in this crisis. They must be able to implement new things quickly. Project. If something is considered a priority, the month must be completed in six weeks instead of six,” Smith said.
The focus of “Released in Paris” is to enhance agility and resilience, which helps achieve four business goals:
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Quickly respond to business changes: Embedded analytics and AI in each application of Now Platform should use new workflow applications to help companies digitize and automate workflows.
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Create the best experience at every level: Experience shows that this can increase employee productivity and help provide new services.
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Increase customer loyalty: A networked workflow should effectively manage location-based work and create more features through automated self-service capabilities. This creates the prerequisites for a flexible process, which can be reorganized more easily if unforeseen events occur.
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Optimize IT productivity, cost and reliability: New features help modernize IT service management with the help of AIOps and automate many processes. This can ensure stable IT operations and reduce software, hardware and cloud infrastructure expenditures.
Picture: ServiceNow
Half of the new solutions in the Paris release are for general IT disciplines, while the other half are for the needs of the financial and telecommunications industries. These solutions will be detailed in numerous sessions of the virtual Now at Work conference on October 6, but they are generally available today. The general solution is:
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new Business continuity management Use the data in the Now platform to realize business development, business continuity plan formulation and automated analysis of crisis management plans. New features can help companies better predict outages and downtime, minimize their impact, and increase resilience.
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new Hardware asset management Automate the IT asset life cycle by tracking the technical, financial and contract details of the hardware to support more informed decisions from purchase to disposal.
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new Legal service provision Provides the required transparency for the legal department to save a lot of emails and phone calls and shorten the decision-making process.
ServiceNow’s new industry products enable telecommunications providers and financial service providers to optimize/modernize their business processes and create added value on a large scale. Together with two strategic strategic market partners (Accenture in the telecommunications industry and Deloitte in the private client business), the new offers are designed to increase the added value of each customer many times.
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Financial Services Business The network teams and systems in the front, middle and back offices provide support to the bank so that it can provide services to customers faster.It digitizes basic workflows such as payment and credit card applications, thereby improving process efficiency
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Telecom Service Management Flexibility in providing customers with a more proactive experience and management services, while providing organizations with an improved service platform and insight into customer conditions, thereby further reducing costs.
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Telecom network performance management Enable the network team to have a unified understanding of the installation base, and be able to analyze, correlate and exclude events from multiple network monitoring platforms. This allows for more accurate identification of affected customers and faster resolution of problems.
ServiceNow will also introduce integration with Microsoft and Twilio partners in the Paris release, and introduce its new Service Graph Connector program. The latter helps customers simplify internal processes by seamlessly connecting old and new tools to prepare for new ways of working.
Are you curious to take this opportunity to better understand the functions of the Paris Press Release? A virtual “just-in-time work” conference will be held on October 6th with many presentations on new products. You can find more information about the conference here and register here.
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