The company will provide distributed employees with enhanced collaboration and digital workflow products
Facebook’s ServiceNow (NYSE: NOW) and Workplace today announced new integrations designed to create outstanding experiences for the growing distributed workforce. Together, Facebook’s ServiceNow and Workplace enable organizations to streamline communication between executives, department leaders, and employees to create a more meaningful, employee-first experience that helps people work better and work better.
New features enhance the integration of existing ServiceNow virtual agents. Using virtual agents, employees can request support without leaving Workplace, receive updates on ongoing requests, and establish contact with real-time agents when needed. Enhanced features include:
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ServiceNow employee activities integrated with Facebook’s Workplace: Companies can now directly distribute relevant content to employees through their experience in Workplace and other channels, making it easier for employees to maintain information, participation and productivity from any device, anywhere.
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workplace From Facebook Integration Spoke: Available as IntegrationHub Spoke, customers can quickly create new integrations for Workplace from Facebook to meet their changing needs for a unique employee experience.
Gretchen Alarcon, vice president and general manager of ServiceNow HR service delivery, said: “The workplace of the future will be distributed, which means that organizations must create new workflows to keep employees informed, engaged and connected. “We are very much I am happy to work with Facebook and Workplace to help our mutual customers break silos, increase productivity, and ultimately provide a great employee experience. “
ServiceNow and Workplace have partnered with some of the largest and most respected companies in the world. The two companies jointly provide services to customers in all industries, including Sun Life Financial, Telenor Group and Petco.
Barbara J. Mitchell, senior vice president of management experience at Sun Life Financial Services, said: “We are long-term users of Workplace and ServiceNow, so we are very happy to learn about their deeper partnership. “We look forward to using their new integration to simplify communication. , Automate internal processes, and ultimately help improve our employee experience. “
A study by the Massachusetts Institute of Technology showed that companies that provide employee experience can double customer satisfaction and increase profitability by 25%. For employees (including job-based roles and front-line employees), IT tools must be consumer-level: easy to use, integrated and comprehensive.
“ServiceNow is a strong brand and we are honored to deepen our partnership with us. Together we have a unique advantage to bring first-class technology to every employee in the organization, no matter where or how they work,” Julien Codorniou, vice president of Facebook. “As multinational companies adapt to the new normal and become more and more fragmented, the ability of digital tools to bridge the communication gap outside of headquarters is critical to their success. This is especially important for deskless or frontline employees who account for 80% of the global workforce I am very happy that our joint efforts will provide a more seamless service to this vital workforce and enable Workplace to enter the field of automation and productivity-we believe this is a game changer for all our customers people.”
The pandemic has proven that proper communication with employees must be a coordinated effort between all departments. Leaders in IT, human resources, and workplace services can no longer work alone, but must invest in integrated technologies to build an inclusive, connected, and productive organization.
Josh Bersin, a global independent analyst at the Josh Bersin Academy, said: “Employee experience, workforce transformation and employee well-being are the top priorities for companies entering 2021.” “However, only when IT, communications, and human resources work together seamlessly It can be achieved. Facebook’s ServiceNow and Workplace together provide the digital tools needed to bridge the gap between collaboration and productivity, which is critical for distributed workers and frontline employees. The next few years.”
For more information about virtual agent integration, the workspace on Facebook Integration Spoke, and ServiceNow Employee Campaigns, click here.
About Facebook Workplace
Workplace is a software-as-a-service platform (SaaS) that uses familiar Facebook functions (such as chat, video calls, posts, and groups) to connect everyone in the organization. It works with the business tools you already use to provide people with a simple, safe and efficient way to share knowledge, work together and build connected communities-including more than 5 million paying users. Its customers are in almost every industry, including Wal-Mart, Starbucks, Spotify, AstraZeneca and Deliveroo. Workplace is the only tool that enables every employee (whether working at the desk or on the front line) to have mobile-first features and to meet with employees in the workplace.
About ServiceNow
ServiceNow (NYSE: NOW) is creating a world of work to make people work better. Our cloud-based platform and solutions provide digital workflows that can create outstanding experiences and release productivity for employees and businesses. For more information, please visit: www.servicenow.com.
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