Montreal and San Francisco, August 17, 2021 (Global News Agency)- Corbio, As a leader in related platforms that transform search, recommendation, and personalization in digital experiences, today announced Coveo for ServiceNow Has been certified as part of the ServiceNow Built on Now™ program.
Driven by artificial intelligence, Coveo for ServiceNow helps to create interactions and search results tailored to user needs, which can directly affect the resolution speed of customers and employees. Coveo for ServiceNow meets the high standards of the ServiceNow Built on Now™ program, an application monetization framework designed to recognize partners with proven ServiceNow expertise to create value for customers in all walks of life.
Coveo uses artificial intelligence (AI) and machine learning (ML) to extend the ServiceNow platform by presenting almost all content (including off-platform content), and helps integrate the user journey, learn from each interaction, and make the next time better. Related.
Related content is almost everywhere. However, with so many different sources, it is often difficult to know where to find certain content. Coveo uses pre-built and maintained connectors to securely index almost all cloud and local sources. This means that customers, employees, and agents can easily access the most relevant content without leaving the ServiceNow Now platform.
“Our partnership with ServiceNow helps ensure that every interaction is important. ServiceNow allows users to deeply digitize and integrate workflows, while Coveo allows users to broadly associate application content sources with context-driven recommendations and purpose-built artificial intelligence. Combined to support the smart experience we believe employees expect,” said Marie-Michele Caron, Senior Vice President of Alliances and Channels at Coveo.
Interested in learning more? Watch our recent Coveo for ServiceNow State of the Union. In this on-demand webinar, Intuit, ServiceNow, and Coveo provided ServiceNow partners with key insights to understand how AI-driven search and recommendations can help customers create relevant experiences that affect employees, agents, and self-service practices.Click here to view On-demand webinar Or join us Relevance 360 September 8-10.
About Covey
We believe that relevance is essential to winning in the new digital experience economy. Coveo is the market-leading AI-driven correlation platform. Our goal is to enable our customers to provide the relevant experience that we think people expect in the new digital economy. Our SaaS native multi-tenant platform injects search, recommendation and personalization solutions into the digital experience. We provide solutions for e-commerce, services, websites and workplace applications. Our solutions are designed to provide tangible value to our customers by helping to drive revenue growth, reduce customer support costs, increase customer satisfaction and website participation, and increase employee proficiency and satisfaction.
Our AI provides interactive support for hundreds of the most innovative brands in the world, and is supported by a large network of global system integrators and implementation partners.
Coveo is a trademark of Coveo Solutions Inc.
The ServiceNow Built on Now program enables partners to build, test, certify, distribute, and sell applications for the Now platform.Built on the solution specified by Now, it provides Now Certified digital workflow for the Now platform on a large scale, through Serve the store immediately, OEM and service provider (SP) channels.
ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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