Sumo Logic announces integration with ServiceNow service

Redwood City, California, September 7, 2021 (Global News Agency)-Sumo Logic (NASDAQ: SUMO), a pioneer in this field Continuous intelligence, Today announced that it has joined the ServiceNow Service Graph Connector Program, integrating its continuous intelligence platform™ for logs, metrics, tracking, and events with service graphs, helping customers quickly, easily, and reliably load third-party data into the system. In order to achieve data quality, timeliness and scalability.

Connectors validated through ServiceNow’s Service Graph Connector Program integrate the expertise of the ServiceNow partner ecosystem into Service Graph. Sumo Logic’s service graph connector enables customers to effectively manage the lifecycle of their modern digital products and services in the following ways:

• Extract auto-discovered temporary AWS and VMware asset data from Sumo Logic’s observability solution to update the ServiceNow Configuration Management Database (CMDB) in real time.
• Extend the CMDB system of record beyond traditional IT operations to provide IT teams with more background and visibility into modern application development, deployment, and operational processes.
• By using the asset data collected by the service graph connector to automatically enrich security events, it promotes more efficient classification and risk management for the security operations team.

ServiceNow Service Graph is a next-generation digital product and service record system that enables the ServiceNow Configuration Management Database (CMDB) to grow beyond the scope of inventory and asset management. By using ServiceNow Service Graph, IT organizations can obtain a broad and in-depth data foundation to manage the entire life cycle of digital products and services. Service Graph is the foundation of all ServiceNow products, allowing customers to link technology, people, and processes together to form a service-oriented view. This interconnected approach enables customers to use their existing CMDB investments to rationalize investment portfolios, automate development and cloud operations, manage risks, and understand the return on investment to drive high-value business results.

Jeff Hausman, Senior Vice President and General Manager of IT Workflow Operations Management at ServiceNow, said: “ServiceNow leads the future of work by creating a great experience for the enterprise. “We are very pleased that Sumo Logic has launched its service graph connector and security incident response integration. To help further increase satisfaction, build trust, accelerate time to value and reduce the risk of our mutual customers. “

John Coyle, Sumo’s Vice President of Business Development, said: “Security and observability requirements are changing, and organizations must adapt to this fast-paced world to identify and respond to incidents faster than ever before-otherwise they will face costs. High interruption, negative customer experience, and the risk of security incidents. Logic. “Therefore, let our customers use our continuous intelligence platform to more easily monitor and protect their modern IT environment, while at the same time being incompatible with their security and operational workflows. Sewing integration to increase productivity and improve experience is becoming more and more important. Our new solution for ServiceNow achieves this goal, and we are happy to work more closely with them and our mutual customers. “

Sumo Logic’s machine data analysis platform and Cloud SIEM solution fully cover the modern IT and security operation workflows in ServiceNow, to automatically identify key events and potential threats through the rich context in assets, and promote the improvement of service results, application reliability, Risk management and return on investment. In addition to the new Service Graph Connector, Sumo Logic and ServiceNow users can now send alert notifications and Cloud SIEM insights to multiple ServiceNow products, including:

• Security incident response: The integration of Sumo Logic and ServiceNow’s security incident response allows Sumo Logic Cloud SIEM Insights to be ingested and transformed into ServiceNow’s Now platform in real time as security incidents. Incidents created by polling Sumo Logic’s Cloud SIEM on a regular basis will automatically add intrusion indicators identified by Sumo Logic and related MITRE ATT&CK technology, providing valuable background information for the security operations team, improving average response time and achieving faster response to incidents A strong investigation was conducted. This integration is now available to joint customers on the ServiceNow® Store.
• Incident and incident management: Sumo Logic has updated and expanded its ITOM and ITSM webhook integration to enable users to trigger alert notifications with richer context, which are automatically converted to local ServiceNow events and events. These integrations now also support automatic resolution when triggering conditions resolve themselves, making it easier than ever to use Sumo Logic’s continuous intelligence platform to proactively investigate abnormal activities, reduce user impact and increase productivity by providing reliable and secure applications and IT services.

Other resources

• read Our blog to learn more about Sumo Logic’s ServiceNow connector
• learn more About how Sumo works with ServiceNow
• access Download Sumo Logic’s connector from the ServiceNow store
• Require Demo
• register Try sumo logic for free

About Sumo Logic
Sumo Logic Inc. (NASDAQ: SUMO) is a pioneer in the field of continuous intelligence, a new category of software that enables organizations of all sizes to cope with digital transformation, modern applications, and cloud computing. Data challenges and opportunities. Sumo Logic’s Continuous Intelligence Platform™ automatically collects, ingests, and analyzes application, infrastructure, security, and IoT data to gain actionable insights in seconds. More than 2,100 customers worldwide rely on Sumo Logic to build, run, and protect their modern applications and cloud infrastructure. Only Sumo Logic offers its platform as a true multi-tenant SaaS architecture, spanning multiple use cases, enabling enterprises to thrive in the smart economy.For more information, please visit www.sumologic.com.

Sumo Logic is a trademark or registered trademark of Sumo Logic in the United States and abroad. All other company and product names may be trademarks or registered trademarks of their respective owners.

Any information about products, updates, features, or other modifications, including the release date, is subject to change without notice. The development, release and timing of any product, update, function or modification described here is at Sumo Logic’s sole discretion and should not be used as a basis for making a purchase decision, nor should it be used as a statement, guarantee or promise of future provision of the following Specific products, updates, features or modifications.

ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Media contact
Melissa Litton
Sumo logic
[email protected]
(650) 814-3882