Legal security: ServiceNow will provide data custody in the EU from 2022

Safe harbor, privacy protection, standard contract clauses-all agreements and agreements that should enable EU companies to exchange data with the United States in a legal and safe manner have been questioned and questioned in the European Court of Justice in recent years. Recently, the Schrems II ruling and the European Data Protection Board (EDPB) recommendations issued in June 2021 have created further uncertainty.

IDC chief analyst Carla Arend said: “When international data transmissions are conducted through cloud services, the Schrems II ruling prompted European organizations to reconsider their cloud-related data protection policies and procedures. More and more companies have concluded that there is only “ Contracts, data protection and security precautions, and guarantees that data will be stored and processed in the European Union can help European organizations comply with European data protection laws while making full use of the global cloud platform. “

ServiceNow is now meeting this clear requirement through a series of measures and investments in order to provide EU customers with the necessary legal certainty. Starting in the spring of 2022, current ServiceNow customers can choose to process and store their data only within the European Union-at no additional cost. In addition to the necessary technical infrastructure in the data center sense, ServiceNow has created an additional 80 new jobs in Europe.

EMEA Vice President Detlef Krause said: “Customers working in highly regulated industries or public sectors, or customers who have not yet switched to the cloud, will get the security and clarity when choosing the cloud service that best meets their needs. Manager Germany. In this delivery model, customers and partners will receive support from the EU ServiceNow team in the future to operate cloud-based digital workflow solutions in the EU, and have the same level of performance and service in terms of operation and support.

“We understand that trust plays an important role when working with cloud service providers,” said Mark Cockerill, Vice President of Law and Global Privacy Director for ServiceNow Europe, Middle East and Africa. So far, ServiceNow customers have been able to rely on the highest data protection and security standards when processing their data. “When the new regulations come into effect, this should not change.”

As legal counsel, Mark Cockerill also recognizes the importance of legal security in highly regulated industries such as finance, whether in the United States or Europe. Therefore, ServiceNow always meets the strictest regulatory standards and pays close attention to all developments that may affect the service. “Because of the UK’s decision to leave the EU, and due to the recent’Schrems II’ case and the corresponding recommendations of the EDPB, we have flexibly adapted to changing circumstances, checked for updates and planned ahead of time for possible situations,” said Cokerrill.

The fact that digital transformation cannot be carried out without the cloud does not change customer expectations for responsible handling of data. “Cloud services rely on the trust that data in the cloud is managed in accordance with data protection and security standards,” Cockerill said. “We provide customers with more options so that they can have as much control over data protection as they need. In this way, they can benefit more from cloud services as they transform their business.”

By the way, governance, risk management, and compliance have long been an integral part of Now Platform’s service offerings, and Gartner lists ServiceNow as a “leader” in its Magic Quadrant for Risk Management. Here you can get more information.