09.02.2021 – 17:57
Lakeside Software Company
Boston (ots/PRNewswire)
Lakeside Software today announced the launch of SysTrack Root Cause Analysis, a ServiceNow application that provides endpoint intelligence to enable proactive service desk operations and improve employee efficiency.
This integration provides context for root cause analysis within the ServiceNow IT service management platform, including device details, end user experience assessment, major issues, and key sensors. Lakeside sensors detect adverse conditions and anomalies and display them along with suggested solutions so that employees can proactively solve problems and minimize the impact on productivity.
When a more in-depth analysis is needed, the agent can return to the place where it happened in time by using the performance snapshot taken when the ticket was captured. With Lakeside’s black box function, there is no longer a need to contact employees who submitted work orders, and they can continue to work without interruption.
Mark Slaga, general manager of IBM Digital Workplace Services, said: “The integration of Lakeside for ServiceNow provides agents with intelligence to proactively solve problems without the need for end users to participate, thereby achieving more efficient service desk operations.” “By adding to the ServiceNow platform With unique sensors in the Lakeside industry and IBM’s ability to create custom sensors, we can accelerate remote support, improve service quality, and seamlessly eliminate productivity barriers through predictive management.”
Lakeside was recently named a leader in Forrester New Wave (TM): End User Experience Management in the fourth quarter of 2020. The report evaluated 11 best EUEM suppliers based on 10 criteria, and named Lakeside as the one with differences in third-party integration.
“We are always looking for ways to provide actionable information when it matters,” said Ben Murphy, senior director of product management at Lakeside. “Through our integration with ServiceNow, customers can provide L1 service desk with the information they need to process work orders faster and improve service quality without leaving the Now platform.”
Request a demo on Lakesidesoftware.com.
Lakeside Information
Lakeside Software is a leader in digital experience monitoring. We develop software that provides IT teams with the transparency they need to design and support efficient digital workplaces.
Lakeside Software and SysTrack are registered trademarks and/or trademarks of Lakeside Software, LLC in the United States and other countries. All other trademarks and registered trademarks are the property of their respective owners.
ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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Original content: Reposted by Lakeside Software, Inc., news aktuell
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