Inquiry response application “LINE-LINE WORKS Connector” that connects system support, ServiceNow, LINE, and LINE Works –Cloud Watch

On the 6th, System Support Co., Ltd. (STS) will link the communication application “LINE” of US ServiceNow and LINE Co., Ltd. and the business chat “LINE WORKS” of Works Mobile Japan Co., Ltd.. (Works Mobile) announced the development of “LINE WORKS Connector”. The commercial application market “Japanese ServiceNow Store” provided by ServiceNow was launched on January 6.

LINE-LINE WORKS Connector is an application that connects ServiceNow’s customer service management with LINE official accounts and LINE WORKS. Using LINE at the front end of ServiceNow can provide ServiceNow services to users (ordinary citizens and consumers). At the back end, as long as LINE WORKS is used, they can work with LINE users. It is said that it will be possible to refer to and update ServiceNow information when communicating with it.

By using it, you can only consider and implement conversation scenarios according to your business, without having to implement ServiceNow’s customer service management and the foundation of cooperation between LINE and LINE WORKS from scratch. In addition, while maintaining the operability of the SNS (LINE and LINE WORKS) you are used to, you can enter data into the company’s ServiceNow instance to provide users with a better UI and seamlessly connect with ServiceNow. It is possible to manage communication history and information analyzed through this cooperation.

In addition, satisfaction can be improved by quickly and individually handling different inquiries from each user.

The contract is for the number of customer service management users signed by ServiceNow users, and the price is 3,000 yen per user per month. In addition, installation and customization costs are separately required.