In order to integrate “horizontal” regulatory components into its products, ServiceNow turned to external growth. He caught the light step.
Is the result of Lightstep inevitable? The American company operating in the extremely competitive* IT surveillance market chose to sell itself to ServiceNow. The two parties have just officially finalized the deal. They intend to complete it by the end of June.
What meaning should be given to the operation? Combining DevOps and ITSM under one tool seems to be the main goal. To this end, Lightstep will become a part of the horizontal tiles in the ServiceNow product. Its service will initially be the object of API integration.
The company will retain its brand and headquarters in San Francisco. It also launched a recruitment campaign. In this area, this trend seems to have stalled with the pandemic. In any case, the management team itself recognizes that this support represents a clear business accelerator. The CEO explained that it will take more than five years to reach the broad base already covered by the ServiceNow platform.
Like other Lightstep employees, he had previously worked frame Google’s Dapper tracking. He is now involved in a project partly derived from it: OpenTelemetry. The latter will form the backbone of the offer it will develop with its buyers.
With regard to ServiceNow, the last announced acquisition was in March. It focuses on Intellibot, an Indian RPA provider. By the end of 2020, Element AI (computer vision and natural language processing) has entered its field of vision.
In the last fiscal year, the group led by Bill McDermott reported an annual revenue increase of 31% to US$4.52 billion. Its operating income more than doubled to $149 million.
* Lightstep does not appear in the latest Magic Quadrant of APM. Different from competitors such as Datadog, New Relic and Splunk.
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