Guests of the week of June 26: Matthieu de Montvallon, ServiceNow

This week, our guest is Matthieu de Montvallon, the French director of ITSM ServiceNow solution editor, who answered Guy Hervier’s question.
As a tradition of this show, our guest reviewed the impression left on him in the IT industry news in the recent period. Matthieu de Montvallon reviewed the rise of artificial intelligence that we can see everywhere now. Considering that the algorithms and operating techniques used are far from the latest and have been well known in the IT field for many years, this new recent ubiquity is even more surprising.

Regarding ServiceNow news, they are back to the reorganization of ServiceNow around 5 axes. For Matthieu de Montvallon, this reorganization is ultimately a return to the basic principles of ServiceNow, because the solution is designed as a platform that was originally implemented in IT, but is intended to be applied to other industries, such as human resources and sales. The core value of ServiceNow products is process automation, which obviously applies to business activities other than IT.

Finally, the big news for ServiceNow is the integration of artificial intelligence engines in the solution, especially due to the acquisition of DxContinuum and Qlue. For Matthieu de Montvallon, with the advent of ChatBots, the introduction of artificial intelligence is the “next big thing” in the field of “service management”.