Strategic partnership Serve immediately electronic quality Sign up with companies to integrate their technologies to provide high-quality employee experience and customer service.
By combining ServiceNow’s digital workflow with Qualtrics experience management technology in a single platform, organizations will be able to leverage Qualtrics emotional data in customer and IT workflows to increase employee productivity and increase customer retention.They will integrate their Qualtrics experience data into ServiceNow Agent Workspace, So as to visualize the performance and discover the key factors that increase satisfaction, and then make the most of them.
More specifically, Qualtrics EmployeeXM for IT and ServiceNow IT service management will enable organizations to link key business operations and service delivery data with employee feedback in a single platform. As a result, the IT team will be able to measure the effectiveness of internal technology and optimize service management processes in remote or mixed work models.
In addition, with the help of Qualtrics CustomerXM and ServiceNow customer service management, the workflow can be automatically activated based on feedback and the drivers of customer satisfaction can be discovered, thereby improving the effectiveness of costs/services and content.
“Empathy-said Bill McDermott, President and CEO of ServiceNow-is a differentiated business factor in the 21st century. The digital world requires tailored, continuous, and integrated experiences. The collaboration with Qualtrics will help Turn data into action and redefine the experience economy”.
“The success or failure of enterprises depends on the experience they provide to customers. Experience data has become the most valuable data in any organization. Qualtrics CEO Zig Serafin said that the agreement with ServiceNow brings together our best capabilities and will enable the company to Use data in real time to provide an incredible work experience.
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