By talking aboutDigitizing“It happens to ignore the real meaning. This is not a question of introducing new digital elements into the organization, whether they are software or hardware-because digitalization cannot only involve “one” part of the business process-nor is it possible to try hard Form “patchwork”, this method will create a bottleneck Vertically and horizontally, between business units, between management and operations.
Digital transformation stops and is doomed to fail if it is not driven by one person Broad digital culture In the company. This means redefining relationships, committing to process adjustments, and eliminating friction between business units through the use of digitization.It opens on the basis of these reflections working now, event Serve immediately Focus on these issues, the focus of this live broadcast is the new version of the news Platform now, Paris, We discussed extensively in a recent article, and Digital workplace Help the company when the proof is still crucial.
Ensuring safe return to the workplace is now the top concern of management, not only to support employees to return to the office, but also in terms of travel safety. Serve immediately In this regard, it quickly developed a series of applications which are Safe working place in suite, Its effectiveness is determined by Platform now, Designed to increase the resilience of the enterprise, while at the same time increasing productivity by allowing you to respond quickly to key issues.
The resources to act in this sense are there.Governments facing crisis will receive EU funding starting in 2021, of which nearly one-third Recovery fund Used forDigital innovation and also Environmental protection project. This opens an important window for IT companies and client companies, just at the stage where digitalization is advancing by leaps and bounds.
Frame role Serve immediately And the new proposal of the Italian plan to consider Filippo Giannelli regional manager Serve immediately Italy: “Serve immediately I have experienced a real push related to the pandemic.The proposal part Smart job with Remote The service prompts our customers to invest more in this proposal. In the second quarter of 2020, which ends in June, Serve immediately Made a 30% year-on-year increase 97% of customers continue to renew their subscription service (SaaS). In recent months, the company has also responded by hiring more than 1,000 people, including interns, to ensure the necessary support for customers and the ability to support new customers in addition to existing customers.”
Looking at the long term, Serve immediately Is now preparing for 2021, This should see a fairly long-lasting economic recovery between March and April-to be able to do this Recover at least 50% of losses During the epidemic- “We are doing this based on the momentum we have been able to support the business in recent months – continue Giannelli —— The client company responded immediately, thinking about how to resume work as soon as possible in the future. At the first stage, A sort ofWe provide a variety of Free app For emergency management (even for non-customers) – this Emergency response management application – Ensure continuous communication with employees, so we enter the management Stage 2 We provide solutions to achieve Desk reservation,workplace, Alienate“.
With the work area now a critical resource, it must be managed.This is why ServiceNow came up with a solution Workplace service delivery. The company also works with Milan Civil Defense Agency Realize the application for domestic storage and distribution of personal protective equipment in a short time. “This is a reactive proposition for predicting different scenarios that may arise, in which As a consultant in the field of digital transformation, ServiceNow In the context of accelerating change, digital propositions must also be flexible, which can actually solve problems quickly”, closure Giannelli.
An example of a field is Sepem,Tell Mario Atubato, Head of Saipem Digital Transformation EnterpriseThis company originated in the oil and gas industry and has undergone a series of important changes. Today it deals with Energy transition, After “transforming” their DNA.
Sepem Innovation “On the one hand, it is possible to grow plants in the place of origin aimed at reducing the ecological footprint” And use the best resources that have the least impact on the environment, “On the other hand, IDigital innovation In the company, it provides an important action for the business part. The idea of a “digital native” system is ready to use, has been connected to each other, can communicate with the core immediately and manage it in the best way. Able to introduce the digital part in the new workflow -Point out stub —— It’s actually more complicated”.
It’s true that we must take action on cultural issues, but it’s important to do so, for example, by introducing children first Polk Highlight the actual value returned by the project. stub: “platform Serve immediately In our case, it proved to be useful because of its flexibility and fast participation time. But most importantly, it allows us to change the methodology. Serve immediately From this perspective, it has a “prescriptive” guiding significance.This is an important aspect, especially for Companies accustomed to “customization” over time, Go its own way, overdo things, and risk losing the advantages that the solution brings.”.
Added value consult, But most importantly partnership. “I even prefer to talk about Community, – closure Giannelli —— Because when you are operating at the process and change management level, you have to work together technically with the company, customers, and partners because, Without all three actors working together, The conversion becomes complicated, on the other hand, technology cannot be the brake. If it cannot solve a specific, real, and measurable problem, it is useless, but digital solutions only work on the basis of true collaboration.”.
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