Santa Clara, California-(News Line) July 20, 2021-ServiceNow, a leader in digital workflows that provides a better work experience, today announced the integration of ServiceNow functionality into Windows 365.
This integration, jointly developed by ServiceNow and Microsoft, enables users to request, approve, and receive Cloud PC1 quickly and easily.
As more and more companies turn to a mixed work environment, it is very important to adopt all workflow technologies and processes on a single platform and access the desktop anytime, anywhere. It also needs to be able to seamlessly switch between remote and face-to-face work environments for a better employee experience. Depending on how you work, you need a hybrid working environment that can quickly create new workflows.
According to a global survey conducted by ServiceNow last year, more than half (59%) of respondents said that their company does not have a fully integrated system for managing digital workflows. In this context, the use of digital collaboration tools has soared, and the number of active users of Microsoft Teams has increased from 75 million in 2020 to 145 million in 2021.
As a result, ServiceNow and Microsoft will continue to work to improve the joint customer experience while helping employees collaborate more seamlessly.
◇Simplified mixing operation
Based on the new ServiceNow feature in Windows 365, joint customers of the two companies can request and receive cloud PCs directly from the familiar Microsoft Teams interface. This integration leverages ServiceNow® IT Service Management (ITSM) and virtual agents to enable workflow in Microsoft Teams.
When an employee requests a Windows 365 cloud PC from Microsoft Teams, the request initiates a workflow, which is sent to ServiceNow ITSM for the necessary approvals. Then, ITSM adds the requested user to the security grid through Microsoft Azure Active Directory, and the user automatically obtains a Windows 365 license.
When the Windows 365 cloud PC is ready, ITSM will notify the user through Microsoft Teams and provide access to the requested cloud PC. Processes that used to take days or weeks to complete manually can now be completed in minutes, creating a powerful end-to-end employee experience.
Starting this fall, existing ITSM customers will be able to access Windows 365 integration for free from the ServiceNow store.
◇Leading the future working environment
ServiceNow has further consolidated its strategic partnership with Microsoft by integrating innovative new products, and together they will lead the future of mixed work environments. Learn more about how ServiceNow and Microsoft are working together to improve collaboration, productivity, and employee satisfaction below.
-Video of partner and customer success stories from Microsoft Teams, ServiceNow and Levi’s
-Download the e-book: How to maximize your mixed work
-Read related blogs: How ServiceNow and Microsoft Teams can improve the employee experience
-View the ServiceNow page of Microsoft Inspire events and refer to related sessions.
The future of end-user computing (10:30-11 AM, July 15th, Pacific Daylight Time)
Use Microsoft Viva for employee experience
Microsoft is leveraging the new Windows 365 to securely stream desktop applications, settings, and content from the cloud, providing the same Windows experience regardless of device. Cloud PC is a new category of hybrid work PC that provides a fully customizable Windows experience by leveraging the power of the cloud and the capabilities of the device.
ServiceNow overview
ServiceNow (NYSE: NOW) is a digital workflow service company dedicated to helping companies work better. Cloud-based platforms and solutions provide employees and enterprises with a better experience and increase productivity.
2021 ServiceNow, Inc. prohibits copying ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be trademarks of their respective companies.
Partner and customer success story video: https://bit.ly/3hQyvbu
How to make the most of your mixed work: https://bit.ly/3rpVq0f
How ServiceNow and the Microsoft team enhance the employee experience: https://bit.ly/3wO8PQR
ServiceNow page of Microsoft Inspire event: https://bit.ly/2URvdeV
Website: http://www.servicenow.com
This news is a press release issued by companies and organizations. Can be used for news reports.Information use
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