Santa Clara, California-(Korea News Line) March 15, 2021-ServiceNow, a leader in digital workflows that provides a better working environment, today announced the release of Now Platform® Quebec.
The latest version of Now Platform has extended native AI capabilities and new low-code application development tools. It can help our customers innovate faster, accelerate value realization, increase productivity and provide a great experience. As companies fundamentally change the way they operate and accelerate digital transformation, the Now platform is providing the digital speed, agility, and flexibility that every company needs to shape the future of work.
Nearly 80% of Fortune 500 companies worldwide rely on the Now platform to protect their bottom line, ensure business continuity, maintain productivity and security, and provide customers and employees with a great experience. As support for distributed employees extends, organizations must have cross-functional workflows to provide customers and employees with a better experience. According to the 2021 Global Digital Transformation Spending Guide (IDC), by 2024, the total global digital transformation investment is expected to exceed US$7.8 trillion.
Industry leaders such as Nike, Adobe, Deutsche Telekom, Logitech, Medtronic, and St. Jude Children’s Research Hospital provide innovation, agility and productivity
Chirantan’CJ’ Desai, Chief Product Officer of ServiceNow, said: “In today’s challenging environment, organizations around the world are rapidly changing directions to adopt new forms of decentralized work models and new workflows. We are building a more agile And a flexible way to operate the digital enterprise value chain based on employee experience. This latest Now platform further enhances the essential digital tools for today’s enterprise customers.”
Philip Carter, IDC’s European Vice President and Chief Analyst and Global Head of Technology Research, said: “As companies move from emergency response to long-term recovery mechanisms, distributed work models have become commonplace, and organizations are accelerating digital transformation and achieving continuity. “For employees. The ability to provide a complete digital experience with customers will be a key differentiating factor in the competition. “The pandemic is driving customer interest in integrated technology platforms that connect systems and silos to support a digital-first business model.”
◇Low-code workflow innovation
ServiceNow has introduced a new Creator workflow for its existing IT, employee and customer workflows. Creator Workflow is a feature that allows companies to quickly build applications through automation, regardless of skill level.
The Creator Workflows feature supports ServiceNow’s low-code development tools App Engine and IntegrationHub, enabling companies to transform old manual processes into modern digital workflows on a large scale. The Now Platform Quebec version of ServiceNow supports Creator Workflows, enabling developers of all skill levels to quickly build workflow applications:
App Engine Studio provides a low-code, visual development environment, providing fast, intuitive, and detailed guides, enabling users with no coding experience to collaborate and build applications. This accelerates the large-scale development of applications.
· App Engine templates give teams access to pre-built workflow components, enabling citizen developers to start building applications without starting from scratch.
Low code is becoming a strategic element to adapt to the rapidly changing business environment. According to Gartner (Predictions of Top 10 Applications by 2025) May 12, 2020, by 2024, low-code application development will account for more than 65% of total application development.
Several organizations, including the St. Jude Children’s Research Hospital and the City of Los Angeles, have used ServiceNow’s low-code application engine to customize and build end-to-end workflows. In this way, we are able to provide core services to save the lives of patients and citizens during the spread of COVID-19.
The release of ServiceNow’s Now Platform Quebec enables organizations to become more agile and proficient through new ways of operating. Customers can use a unified platform and data model to continuously monitor and optimize their business processes. This will proactively identify and avoid bottlenecks and allow employees to work in a more distributed manner, as returning to the office becomes an option rather than a necessity. Three new workflow solutions have been added this time:
· Process optimization: A solution that allows IT teams and customer service organizations to visualize and improve the hidden processes that drive workflows. It can also proactively identify and avoid process bottlenecks and speed up problem resolution.
· Workforce optimization: Optimize organizational productivity by providing working space for IT teams and customer service managers. Workspace improves the customer experience by monitoring agent productivity, workload, KPIs, etc. in real time across multiple channels.
·Extend self-service so that AI search, knowledge management, case and virtual agent functions can also be interacted in portals other than Engagement Messenger. This increases the deflection of cases where customers find answers on their own, and improves customer satisfaction.
◇Machine learning and native artificial intelligence solutions for digital resilience and business productivity
The powerful new native AI features in the Now Platform Quebec version can increase organizational productivity. In addition to rapid innovation and rapid large-scale deployment, customers also need to provide enterprise-wide, easy-to-use digital tools to increase the productivity of dispersed employees. New features to improve productivity include:
· ITOM Predictive AIOps: predict problems before they occur and help organizations automate their solutions.
· Virtual Agent: Enhanced features provide guided settings and topic suggestions to shorten the time to value and speed up problem resolution through an end-to-end AI-driven conversation experience.
·AI search: Provide employees and customers with an easy-to-use user-friendly search experience, and provide relevant, personalized, and readily available information in the search bar of service portals, mobile phones and virtual agents.
These new features are AI features included in the Quebec version. Through the acquisition of Loom Systems and Attivio, AI functions have been integrated into the version released in Quebec. Now Platform Quebec version provides advanced AIOps features to keep your business running, provides in-depth insights into digital operations to minimize and resolve incidents before they become problems, and uses personalized insights to help organizations better deliver consumer-level AI-a dynamic environment that enables you to work smarter and faster.
◇Excellent employee experience in a new working environment
ServiceNow continues to create an outstanding employee experience by helping employees get answers to questions and satisfy requests from enterprise-level human resources, IT, legal, and business support. In addition to providing a simple consumer-grade search experience through AI Search, ServiceNow also announced new innovations to increase employee engagement across the enterprise, including Universal Request. With Universal Request, agents can achieve cross-departmental collaboration and provide information about the status of work orders that move between departments, so that employees can focus on their work without worrying about where to make the request.
The Now Platform Quebec version will be available from the 15th.
More information
View demos of App Engine Studio and template solutions
· Additional insights shared by ServiceNow’s Chief Product Officer (CPO) CJ Desai can be found on the blog.
· IT workflow function can quickly build the future of IT.
·The customer workflow function improves customer loyalty by connecting with customer operations.
· UI Builder functions for App Engine and customer service management enable users to meet various customer needs.
·The employee workflow function creates an experience in which employees connect and participate in each other. More details can be found in the blog link.
ServiceNow also introduced new innovations to the telecommunications, financial services, and healthcare industries on the 15th. More details can be found in the blog link.
◇User reviews
Adobe: “In today’s experience-based economy, ServiceNow has played a key role in shaping digital workflows,” said Ronell Hugh, director of product marketing for Adobe Experience Platform. “Now Platform It helps streamline internal work processes and improve the overall employee experience.”
Logitech: “Logitech deployed ServiceNow to increase the speed and agility of its ITOM and ITAM teams to help them comply with IT regulations and operate their employees more efficiently,” said Anne Carrigy, head of IT for Logitech. “We are excited to support employee collaboration and integrate with our existing platform and the new version of ServiceNow’s Now Platform Quebec. ServiceNow’s digital workflow provides our employees with a reliable experience so they can focus on innovation.”
Deutsche Telekom: Angela Maragopoulou, CIO of Deutsche Telekom’s B2B division, said: “With the establishment of a new B2B division in 2020, DTAG is a B2B giant dedicated to greatly simplifying and integrating IT and processes.” To this end, the 1B2B leadership team Has joined the ServiceNow Design Partner Program to contribute to the further development of ServiceNow platform functions to meet the needs of modern B2B operators. “
Medtronic: “Our main task is to relieve pain, restore health and extend life,” said Kulasekhar Subramaniam, IT director of Medtronic’s ServiceNow platform. “ServiceNow’s agile, intuitive, and well-crafted low-code tools are essential to drive innovation and provide stakeholders with the best experience to achieve their goals at the right time. In response to the growing needs of our business partners, we adopt The Citizen Developer Model has achieved surprising results. Among them, the amount of application development in the ServiceNow platform has increased by more than 50%. Creator Workflow products such as App Engine are developing to put patients first and bring positive to our community The impact of innovative technologies plays a key role.”
Check out App Engine Studio and template solution demo: https://www.servicenow.com/products/app-engine-stu…
Insights shared by CJ Desai, Chief Product Officer of ServiceNow: https://blogs.servicenow.com/2021/welcome-now-plat…
Introduce employee workflow function: https://blogs.servicenow.com/2021/quebec-release-e…
ServiceNow Blog: https://blogs.servicenow.com/2021/new-servicenow-i…
Website: http://www.servicenow.com
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