ServiceNow supports Oracle Cloud Infrastructure

ServiceNow, one of the world’s leading development companies Digital solutions for managing digital workflows To make it easier and more efficient for people to work, it now supports Oracle Cloud Infrastructure (OCI).In this way, enterprise customers can access and manage their OCI resources through their existing ServiceNow portal and ServiceNow’s IT Operations Management (ITOM) application, which provides them with a single dash board Manage the resources they use in different public cloud environments, whether it is Oracle or other large cloud providers.

Many multinational companies choose ServiceNow as a reference platform to manage their IT services (ITSM) and IT operations (ITOM). Through this integration, enterprise customers can now use ITOM Visibility to find and manage OCI IaaS, PaaS, and CaaS resources just like other cloud resources.

“Enterprise customers are increasingly relying on multi-cloud environments and need to be able to easily manage all resources in the cloud,” said Scott Twaddle, vice president of Oracle Cloud Infrastructure Products, Industries, and Partnerships. “For all of our customers who use Oracle and other cloud providers to run their business-critical applications, this integration is a big step forward. Customers can now use their existing ServiceNow portal to view and manage them All cloud resources of, including resources from Oracle.”

ServiceNow and Oracle announced the integration of ITOM Visibility with OCI so that customers can access inventory and analyze cloud resource usage in their OCI environment. Any Oracle cloud resources found can be extracted and stored in the ServiceNow CMDB (Configuration Management Database) repository, which can then be used to monitor the availability of these resources to IT services and operations, and to track the level of support. In addition, bundling CMDB content with the ServiceNow AIOps solution also allows customers to monitor workloads deployed on OCI and provide service context through label-based service matching.

“Through this integration, ServiceNow and Oracle provide companies with the possibility to easily increase the productivity of distributed teams and provide their products and services faster, as well as the ability to access powerful analytics and create a superior experience for their employees, ServiceNow Said Jeff Hausman, vice president and general manager of operations management (ITOM, ITAM, security) and data foundation. “Our joint customers who use the Now platform and OCI will enjoy the best of both worlds and maximize their cloud experience through a fully integrated experience. The value of investment, and use the power of artificial intelligence to achieve active management of its operations. “

Customers including Network Rail have already benefited from the integration of Oracle and ServiceNow. Network Rail manages the UK’s 20 largest railway stations and operates and develops the UK’s railway infrastructure, which includes more than 32,000 kilometers of railways, 30,000 bridges, tunnels and viaducts, and thousands of level crossings for signaling and transportation equipment .

“At Network Rail, we use ServiceNow to maintain and monitor our systems and equipment. We are very pleased to be able to view our implementation of Oracle Cloud Infrastructure now,” explained Iain Sear, Network Rail’s database and middleware infrastructure manager. “We look forward to expanding the use of these two systems in order to better serve our customers and our operations team.”