The new world of work-the authoritative mirror

The coronavirus pandemic has suddenly and profoundly changed the world of work of public administration organizations. There used to be strict requirements for working in the office, but now I can work flexibly at home. The big challenge now is to further optimize these changes in the workflow and make them effectively applicable to the time after the pandemic.

Companies such as ServiceNow, an enterprise service management provider, provide solutions for returning to work and designing modern work patterns to deal with such problems. It is about solutions that should make it easier for employers to deal with health protection regulations in a pragmatic way, and, for example, reintegrate employees into their daily office life. The point is that people must be as flexible as possible to respond to current developments in knowledge.

Communication is the core factor

When distributing work or shifting work, communication is more important than ever. Employees must be able to access employer information from any location at any time. This also applies to hygiene instructions and other regulations (such as office occupancy plans), which must be easy to find, transparent and flexible to adapt to new situations. In addition, in virtual collaboration, it is important to give employees the opportunity to provide feedback quickly and easily.

In addition to the increased demands on communication, self-determination and personal responsibility to make employees’ satisfaction as high as possible are also important. It is also important to be able to give employees a sense of security. The pandemic has affected this sense of security for many employees. This is why the authorities and other public institutions must ensure that they provide a corona-safe workplace, set a reliable ceiling for people in the building, conduct health checks and set visitor controls. These measures are particularly important for the point at which they can return to work, so that employees can trust that their workplace is also safe in this regard.

Safe workplace app

To make it easier for employers to complete these tasks, ServiceNow provides solutions under the umbrella of “safe workplace applications.” The Safe Workplace app provides an opportunity to improve communication and evaluate workplace safety, for example regarding corona.

For example, through the ServiceNow application, surveys can be used to measure the willingness of employees to return to the office. In addition, the health status of employees can also be recorded. Through contact records, these tools can quickly identify and control corona outbreaks by identifying appropriate contacts.

You can also use the app to create room planning and cleaning plans. This helps to comply with health regulations. Employers also have the opportunity to check the availability and demand of personal protective equipment (such as masks and disinfectants).

However, ServiceNow’s plan is not only intended to help implement corona protection measures. They also help simplify communication in the workplace and make certain processes more efficient. This includes, for example, providing a unified service center for employees, through which various departments can communicate, but individual employees can also seek specific help. It is also possible to standardize certain processes. These applications also provide options to make various information clear at a glance. All of these plans are aimed at making organizations more flexible, streamlined processes, and able to cope with the challenges of the corona pandemic. In this way, the positive impact of pandemic-related changes on the world of work can be exploited.

“The new crown epidemic has fundamentally and permanently changed the world of work in the public sector. With our tools, we can and hope to contribute to making this change as efficient, effective and convenient for employees,” ServiceNow Germany is responsible for the public sector Stefan Fischer said.