ServiceNow’s ITOM Predictive AIOps is recognized for unleashing productivity and improving operational efficiency
Santa Clara, California, July 8, 2021–(BUSINESS WIRE)–ServiceNow (NYSE: NOW), a leading digital workflow company, today announced that leading analyst and consulting firm Omdia has named the company the leader of its Omdia Universe: choose one AIOps solutions, 2021-22 report. ServiceNow scored the highest for the total capability of its ITOM predictive AIOps solution, and was recognized for its 96% high score for its solution breadth.
Omdia pointed out that ServiceNow’s acquisition of Israel-based Loom Systems makes the company a “more comprehensive AIOps solution provider”, which is also the key reason why ServiceNow can cover “all the core functions/categories that Omdia expects in the current AIOps solution” .
In addition, Omdia called for attention to ServiceNow’s “business-centric approach to transforming IT management” and how the company leverages the combined power of its ITSM and ITOM solutions, which are all built on a single platform. Omdia said that this “makes [ServiceNow] Collect and correlate all traditional data sources required for performance monitoring. “
Jeff Hausman, Vice President and General Manager of Operations Management of ServiceNow, said: “Omdia’s recognition of ServiceNow is a great honor, and it validates our leadership in making the user experience more seamless in this new era of work. “ServiceNow’s goals It is to help our customers enhance their business resilience, regardless of their operational maturity or the complexity of their operating environment. Our ITOM Predictive AIOps solution continues to make proactive operations a reality, ultimately helping to solve IT problems to accelerate business results and solve problems before users are affected. “
This year, ServiceNow has made further efforts to support customers in improving IT operations by launching its ITOM Predictive AIOps solution and Now Platform Quebec version. This enables organizations to increase productivity through powerful native AI capabilities that help predict and automatically resolve problems before they become problems.
For more information about ServiceNow’s ITOM predictive AIOps, please visit: https://www.servicenow.com/products/predictive-aiops.html
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ServiceNow (NYSE: NOW) is building a world of work to work better for people. Our cloud-based platforms and solutions provide digital workflows to create outstanding experiences and release productivity for employees and businesses. For more information, please visit: www.servicenow.com.
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