ServiceNow announced that Telia will standardize its service operations on the Now platform.
Telia Company, a leading operator in the Nordic and Baltic regions, is expanding its cooperation with ServiceNow to create workflows that simplify service management processes and enable proactive customer service.
More than ever, people rely on their service providers to provide reliable and fast Internet to keep in touch with the world. In order to maintain service, build trust, and stand out from the competition, Telia’s cooperation with ServiceNow helps to provide customers and employees with a better experience while reducing costs.
“The pandemic highlights the importance of our secure, reliable, and efficient network and operations to our customers and the society we serve. In our innovative partnership with ServiceNow, we will push the boundaries of service management.” Telia Said Rainer Deutschmann, chief operating officer of the company group.
Through ServiceNow telecom service management and telecom network performance management, Telia is able to increase the efficiency of its incident management and service management functions, while improving communication between customers, care agents, and operations teams.
Together with Telia’s transformation plan, the Now platform will enable a more proactive approach to service monitoring aimed at improving the customer experience.
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