ServiceNow: for the eighth consecutive year named a leader in Gartner® Magic Quadrant IT service management tools for 2021

ServiceNow (NYSE: NOW) is a leading digital workflow company dedicated to making work work better for people. It was named a leader in the Gartner IT Service Management (ITSM) Tool Magic Quadrant in 2021. And execute in the highest position in terms of vision and capabilities. This is the eighth consecutive year that ServiceNow has been recognized as a leader. Its ITSM solutions and digital workflows supported by its native IT operations management (ITOM) and AI capabilities have won industry recognition.

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ServiceNow ITSM enables thousands of organizations around the world to adapt to future IT processes through a data model, an architecture, and a platform to adapt to the new world of work. Using the power of the Now platform, ServiceNow customers can revolutionize IT to make more informed decisions, resolve incidents quickly, and improve the lives of employees, as well as:

• deliver Elastic IT services on a single cloud platform

• Promote Improve the efficiency of IT agents with fast, platform-native AI

• service Provide employees with always-on IT services anytime, anywhere

According to Gartner, “IT service management tools are essential for infrastructure and operations organizations to achieve business value in the services they provide.”¹

“Our native AI and ML intellectual property, including process mining and internal expertise, make ServiceNow a true ITSM visionary, providing a lot of innovation to help our customers transform IT processes to adapt to new ways of working,” said ServiceNow products And Matt Schvimmer, Senior Vice President of Service Management. “We believe this recognition by Gartner confirms that ServiceNow’s investment is a clear leader in the ITSM field and defines the future of the market.”

For more information about ServiceNow ITSM, please visit: https://www.servicenow.com/products/itsm.html

Gartner’s Magic Quadrant for IT Service Management Tools is located at: https://www.servicenow.com/lpayr/gartner-mq-itsm.html.

¹ Gartner, Inc., “Magic Quadrant for IT Service Management Tools,” Rich Doheny, Keith Andes, Chris Matchett, August 30, 2021. Previous titles included “Magic Quadrant for IT Service Support Management Tools.”

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About current service

ServiceNow (NYSE: NOW) is building a world of work to work better for people. Our cloud-based platform and solutions provide digital workflows to create excellent experiences and release productivity for employees and enterprises. For more information, please visit: www.servicenow.com.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be the trademarks of the respective companies with which they are associated.

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