New ServiceNow platform designed for mixed work and automation

ServiceNow released Now Platform Rome, the latest version of its Now Platform, designed to help organizations adapt to the age of mixed work and manage employee fatigue.

According to the company, the platform has an employee-centric experience that helps accelerate the automation of the entire enterprise and modernize customers’ digital products.

Now Platform Rome has employee-centric tools designed to help reduce employee fatigue and create an engaging employee experience, including employee-centric. According to the company, this is a “digital command center” for a mixed workforce, providing employees with a single, connected interface to find personalized information, complete tasks, and get help from IT, human resources, facilities, procurement, and legal departments. And request service. .

ServiceNow said that the employee center aims to reduce the time required for employees to seek help and reduce application fatigue by integrating necessary information into one place. The employee center will also be integrated with Microsoft Teams.

The company said that employee journey management tools can guide employees through cross-departmental tasks, such as onboarding, job transition and leaving.

Other features include new AI and automation features designed to help IT teams work efficiently anytime, anywhere, including automated discovery that identifies ten opportunities for automated work from more than 180 topics (such as virtual agents, automatic routing, and agent assistance).

According to ServiceNow, the improved Health Log Analytics tool can help detect problems before they occur, and automatically solve them through ITOM Predictive AIOps, and expand ServiceNow ITOM Predictive AIOps, which is now based on the Loom system.

The platform also includes a mobile application generator for developers to use a single interface to build and configure compelling mobile applications for iOS and Android.

Finally, the new customer service layout enhances the user experience and allows agents to resolve issues faster so that they can focus on other tasks.

“The rapid development of mixed work has accelerated the trend of digitization and changed forever 21^Yingshi Century business model,” Chirantan “CJ” Desai, Chief Product and Engineering Officer of ServiceNow, said in a statement. “Our customers need a digital platform that can achieve a seamless and compelling employee and customer experience in any environment, and Help them stay agile, flexible and efficient. With our latest version, ServiceNow is a workflow solution that can help companies navigate important working moments in the new economy. “