ServiceNow Rome released-a new version of the ServiceNow platform

ServiceNow

Zurich-ServiceNow (NYSE: NOW), a digital workflow expert, announced the launch of the Now platform in Rome. With the current version and its many innovations, the company can best meet the new requirements of the mixed working world. Well-known companies such as Mercedes-Benz have become early adopters of the new version.

ServiceNow’s customer base includes 80% of Fortune 500 companies and supports organizations in all industries to grasp the challenges and opportunities of the new world of work. As the global economy grows faster after the recession than it has been in 80 years, the Rome version of the Now platform provides companies with the tools they need to create an agile working environment, provides compelling customer and employee experiences, and accelerates innovation to make it flourish Development in a constantly changing economy.

“The rapid emergence of mixed work forms has accelerated the digital trend and forever changed the business model of the 21st century,” explained Chirantan “CJ” Desai, Chief Product and Engineering Officer bei ServiceNow“Our customers need digital platforms to always achieve a seamless, compelling employee and customer experience, and to help them remain agile, flexible, and efficient. With the latest version, ServiceNow provides workflow solutions that companies can take advantage of The program masters key work processes in a constantly changing economy.”

Some of the innovations in the Rome version include:

Simple and attractive employee experience, not digital fatigue
The employee center serves as the digital command center for the mixed workforce. It provides employees with a single web interface that can quickly and easily find personalized information, complete tasks, get help, and request services across departments. The employee center reduces so-called application fatigue by bundling the necessary details in one place. The employee center is also integrated with Microsoft Teams to contact the location of employees.
Employee journey management guides employees in the best way to complete the cross-departmental process from onboarding to leaving. It also enables HR teams and managers to use code-free tools to personalize resources, plans, and requirements-all on one platform.

Accelerate the automation of the entire enterprise
Automation is essential for companies in the 21st century. It relieves employees of manual tasks and allows them to focus on projects that contribute to the company’s success.

With the release of the Rome version of the Now platform, ServiceNow provides powerful new artificial intelligence and automation features that enable IT teams to work smarter, easier, and more efficiently anywhere:

Automated Discovery identified the ten most important ways to automate workflows from more than 180 topics through ServiceNow applications (such as virtual agents, automatic routing, and agent assistance).
Health Log Analytics Enhancements provide automated problem resolution to help identify problems before they occur and affect users.

Modern mobile experience
To meet the increasing demands of the mobile workforce, ServiceNow has launched a mobile application generator. This enables developers to instantly create and configure attractive mobile applications for iOS and Android-with a single interface, improved features, and user guide.

Seamless customer experience, solve problems quickly
New customer service manual: The focused layout improves user-friendliness and enables employees to solve problems quickly. This allows you to focus on important tasks and processes that contribute to success.

cuatomer feedback:
“In recent years, ServiceNow has become one of the most important platforms for Mercedes-Benz to promote digital transformation and use digital processes,” said Mishel Podolskis, head of the Mercedes-Benz ServiceNow platform. “The user experience of our employees is essential for targeted and efficient transformation. The employee center will take us to a new level, allowing employees to use the company’s various services in a single view.”

Availability
That Roman edition The platform is now generally available starting today. (ServiceNow / mc / ps)

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