ServiceNow launches the latest version of the Now platform

[21/09/2021] ServiceNow announced the latest version of its Now platform and pointed out that it provides hundreds of innovations designed to enable organizations to adapt to the age of mixed work-the evolution of business models, crisis management of work fatigue, employees, and ever-expanding automation and applications The development of the entire enterprise.

Chirantan “CJ” Desai, Director of Product and Engineering at ServiceNow, said: “The rapid emergence of hybrid work has accelerated the need for digitalization and has forever changed the business model of the 21st century. “Our customers need digital platforms to help employees and employees in any environment. Customers provide a seamless and engaging experience and help them stay agile, flexible, and efficient. With our latest version, ServiceNow is making workflow solutions to help companies. Company navigation during working hours is very important in the new economy. “

The executive pointed out that with the launch of Now Platform Rome, new employee-centric solutions provided through a unified employee experience platform enable organizations to create simple and engaging employee experiences from anywhere. Therefore, they can grasp important work moments with ease and confidence. . New and improved solutions include:

• Staff Center: Act as a digital command center for a mixed workforce. Provide employees with a single, connected interface to quickly and easily find personalized information, complete tasks, get help, and request services from all departments (including IT, human resources, facilities, procurement, and legal) in one place. “Organizations can easily organize information and services on personalized, dynamic topic pages, so that employees can easily find the answers they need. The employee center will also integrate with Microsoft Teams to meet employees.“The executive pointed out.
• Employee journey management: Through the interconnected experience of cross-departmental journeys (such as onboarding, job switching, and exit), guide employees through important moments. “It also enables HR teams and managers to customize resources, plans and requirements on the same platform.“Desai said.

Accelerate the automation of the entire enterprise

The shift to mixed work, coupled with a growing shortage of talent, is accelerating the automation of the entire company. For companies in the 21st century, large-scale automation will be essential. It frees employees from managing mundane tasks and allows them to focus on projects that drive business value.

“With the release of Now Platform Rome, ServiceNow brings powerful new artificial intelligence and automation capabilities, enabling IT teams to work smarter, easier, and more efficiently anywhere“, The executive said, and emphasized:

• Automated discovery: Identify ten opportunities to use ServiceNow applications such as virtual agents, automatic routing, and agent assistance to automatically handle more than 180 topics.
• Health log analysis enhancements: Use ITOM Predictive AIOps to help detect problems before they occur and affect users, and solve them automatically. “This extends the ServiceNow ITOM Predictive AIOps-which was previously released with the Now Platform Quebec version-and is built on Loom Systems technology.“Desai said.

Realize the rapid development of modern mobile experience

To meet the needs of increasingly busy employees, ServiceNow launched the Mobile App Builder and pointed out that it enables developers to quickly create and configure fascinating mobile apps for iOS and Android through an intuitive interface, enhanced features, and guided experience application. .

Create a seamless customer experience

Finally, Desai pointed out that the Now Platform Rome version can help companies from all walks of life quickly solve problems and provide a better customer experience, thereby increasing customer satisfaction and loyalty. “The new customer service manual: The focus layout improves the user experience and enables agents to quickly solve problems, so they can focus on key process tasks and data that drive better business results.“,Finish.

Chief Information Officer, Peru