Business News | Infosys and ServiceNow partner to provide enterprise-level service management for manufacturing customers

Bangalore (Karnataka) [India], September 21 (ANI/PRNewswire): Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), the world’s leading next-generation digital services and consulting company, today announced its collaboration with leading digital services Streaming company ServiceNow cooperates to work, work for people, and provide enterprise-level service management for manufacturing customers.

Through this cooperation, Infosys will use its industry cloud blueprint (part of Infosys Cobalt) and deploy ServiceNow Operational Technology Management (OTM) to support the digitization of factories, workshops and factory operations in the manufacturing industry.

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As part of this cooperation, Infosys will use its Enterprise Service Management (ESM) Cafe and ServiceNow OTM based on the Now platform to improve the flexibility and availability of key OT systems throughout the manufacturing sector. This cooperation will also be extended to meet the OTM, factory and operation digital needs of customers in the CPG, energy and retail industries.

Recently, Infosys and ServiceNow have partnered with Carrier Global Corporation, the world’s leading provider of health, safety, sustainable and smart building and cold chain solutions, to help them achieve their goal of spin-off from the parent company UTC. Infosys Cobalt’s ESM cafe helped Carrier transform IT, HR service desk, and security operations within a given time frame. Carrier chose Infosys because of its expertise in using the Now platform to transform the legacy environment, execution speed, and ability to quickly track large-scale implementations outside of IT.

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Polly Fabry, Senior Director of Carrier Digital, said: “Today, the manufacturing industry is exploring how to use the latest cloud technologies to accelerate digital transformation, optimize supply chains, improve factory performance, accelerate product innovation, and enhance services. Infosys’ leverages its Cobalt product portfolio The potential expertise of the ServiceNow platform makes them our preferred partners. We believe that the cooperation between Infosys and ServiceNow will enable us to find faster and more innovative ways to respond to changing markets and drive business resilience. “

Narsimha Rao Mannepalli, Executive Vice President of Infosys, Head of Cloud and Infrastructure Solutions and Infosys Verification Solutions, said: “The digital transformation of the manufacturing industry has never been more important than it is now. Given the current situation, the need to drive business development continues to increase and rapid innovation. Prepare for the future while optimizing existing operations and reducing costs across the entire value chain. With the power of Infosys Cobalt and our cooperation with ServiceNow’s elite, we will help our customers bring multiple business benefits.”

Binoy Gosalia, Global Head of ServiceNow Industry Partnerships, said: “Speed ​​and agility are critical to maintaining OT security. Infosys Cobalt’s Enterprise Service Management Cafe accelerates ServiceNow for its manufacturing customers through AI-supported plug-and-play deployment solutions Journey. We look forward to our continued cooperation to enable manufacturers to navigate and succeed in today’s rapidly changing environment.”

Infosys Executive Vice President and Head of Global Manufacturing Jasmeet Singh said: “We are very pleased to deepen our long-term relationship with ServiceNow through this cooperation. With our deep manufacturing expertise, we will help maximize the visibility and visibility of OT assets. Network security, which is “the key capability of adopting intelligent manufacturing.” ESM Cafe will fundamentally change the way organizations use technology to enhance their production processes and transform them into the factory of the future. “

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