Infosys cooperates with ServiceNow to provide manufacturers with enterprise-level service management

IT giant Infosys announced an alliance with digital workflow company ServiceNow on Tuesday to provide enterprise-level service management for manufacturing customers.

Infosys stated in a regulatory document that through this cooperation, it will use its industry cloud blueprint (part of Infosys Cobalt) and deploy ServiceNow Operational Technology Management (OTM) to support the manufacturing industry to realize factory, workshop and factory operations Digitization.

Through this cooperation, the IT professional will use its Enterprise Service Management (ESM) Café and ServiceNow OTM to improve the flexibility and availability of key OT systems throughout the manufacturing sector.

Infosys stated in the document: “This cooperation will also be extended to meet the OTM, factory and operational digital needs of customers in the CPG, energy and retail industries.”

Also read: This is why the market pays close attention to the FOMC meeting

“The digital transformation of the manufacturing industry has never been more important than it is now. Given the current situation, there is an increasing need to quickly promote business innovation and prepare for the future, while optimizing existing operations and reducing costs throughout the value chain. With Infosys Cobalt With the powerful functions of, and our excellent cooperation with ServiceNow, we will help our customers bring multiple business benefits to our customers,” said Narsimha Rao Mannepalli, Executive Vice President of Infosys, Head of Cloud and Infrastructure Solutions and Infosys Verification Solutions.

Earlier last week, Infosys and Microsoft reached a multi-year strategic cooperation with Ausgrid, Australia’s largest electricity distributor on the east coast, to strengthen its cloud transformation.

Infosys shares closed up 1.77% on BSE on Tuesday to 1,717.70 rupees.

Also read: The government expects kharif grain production to reach a record 150.5 million tons this year