Infosys aims at the manufacturing industry and cooperates with ServiceNow to provide enterprise-level services – Tech Observer

In a major expansion bid, in order to tap the growing Indian manufacturing industry, the tech giant Infosys announced a partnership with the leading digital workflow company ServiceNow, which is committed to providing people with better jobs and providing enterprise-level services to manufacturing customers manage.

The technology giant plans to use its industrial cloud blueprint (part of Infosys Cobalt) and deploy ServiceNow Operational Technology Management (OTM) to support the manufacturing industry to digitize factory, workshop, and factory operations through this cooperation.

“The digital transformation of the manufacturing industry has never been more important than it is now. Given the current situation, there is an increasing need to quickly promote business innovation to prepare for the future, while optimizing existing operations and reducing costs throughout the value chain. With Infosys Cobalt’s Power and our elite cooperation with ServiceNow, we will help bring many business benefits to our customers,” said Narsimha Rao Mannepalli, Executive Vice President of Infosys, Head of Cloud and Infrastructure Solutions and Infosys Verification Solutions.

As part of the cooperation, Infosys will use its Enterprise Service Management (ESM) Cafe and ServiceNow OTM based on the Now platform to improve the flexibility and availability of key OT systems throughout the manufacturing sector.

This cooperation may also be extended to meet the OTM, factory and operational digital needs of customers in the CPG, energy and retail industries.

Earlier, Infosys and ServiceNow collaborated with Carrier Global Corporation, the world’s leading provider of health, safety, sustainable and smart building and cold chain solutions, to help them achieve their goal of spin-off from the parent company UTC.

Infosys Cobalt’s ESM cafe helped Carrier transform IT, HR service desk, and security operations within a given time frame. Carrier chose Infosys because of its expertise in using the Now platform to transform the legacy environment, execution speed, and ability to quickly track large-scale implementations outside of IT.

“Today, the manufacturing industry is exploring how to use the latest cloud technologies to accelerate digital transformation, optimize supply chains, improve factory performance, accelerate product innovation, and enhance services. Infosys’ expertise in leveraging the full potential of the ServiceNow platform through its Cobalt products The combination makes them our preferred partners. We believe that the cooperation between Infosys and ServiceNow will enable us to find faster and more innovative ways to respond to changing markets and drive business resilience,” Carrier Digital Advanced Director Polly Fabry said.

At the same time, Binoy Gosalia, Global Head of ServiceNow Industry Partners, said of the cooperation: “Speed ​​and agility are essential to maintaining OT security. Infosys Cobalt’s Enterprise Service Management Cafe is deployed through plug-and-play deployment driven by artificial intelligence. The solution accelerates the ServiceNow journey of its manufacturing customers. We look forward to our continued cooperation to enable manufacturers to navigate and succeed in today’s rapidly changing environment.”