Xerox creates A$1 billion software giants, including XMPie

Xerox Holdings Corporation has announced the establishment of CareAR, A Xerox Company, which merges CareAR, Inc., DocuShare and XMPie into a holding company called CareAR Holdings. After leading digital workflow company ServiceNow received US$10 million in equity investment, CareAR received a post-investment valuation of US$700 million.

CareAR will be led by Steve Bandrowczak, President and COO of Xerox, who will expand his current role while serving as Chairman of CareAR and Sam Waicberg, the original founder of Care, Inc., He will serve as the president of CareAR.

Now combined with DocuShare’s content management system, XMPie’s cross-media platform and Xerox’s PARC Alto AI artificial intelligence engine, the expanded CareAR service experience platform will support service personnel through visualization tools and data access to continuously provide high-quality service experience services Employees and end customers, while reducing service providers’ operating costs and greenhouse gas emissions. The backbone of the new CareAR platform is the augmented reality technology Xerox acquired through the acquisition of CareAR, Inc. announced earlier this year. The technology is integrated with ServiceNow field service management and allows service technicians to obtain more experienced technicians through live broadcasts. Knowledge, AR assisted teaching.

Xerox CEO John Vicentin

CareAR’s service experience management platform is designed to be industry-independent and seamlessly integrated with ServiceNow’s platform to ensure an end-to-end approach to work orders, cases and events, and to provide high-quality customer results and services for companies in multiple industries Experience. The company’s augmented reality technology is disrupting the service delivery ecosystem and solving key sustainability and workforce challenges, including:

Provide support personnel with visualization tools and data access rights, continue to provide high-quality service experience for service employees and end customers, and reduce service providers’ operating costs and greenhouse gas emissions.

The aging workforce will not be replaced by apprentices

Help solve the problem of labor talents-mainly related to retired labor. As the current workforce enters retirement age, service organizations will no longer be able to rely on apprenticeship-based training that has supported the service industry for decades. CareAR will help utilize and optimize the time of experienced employees and allow inexperienced employees to use the knowledge base managed by CareAR’s predictive artificial intelligence capabilities.

Support the sustainability and social responsibility goals of employers in the service industry. CareAR promotes remote preventive and maintenance-based actions, thereby reducing initial and follow-up technician dispatch. Lower scheduling results in fewer door-to-door services, thereby reducing the carbon emissions of the service organization. Well-informed employees can create a safer workplace.

“Xerox has positioned CareAR to provide the functions required by service-intensive industries, through real-time instructions, visualization tools, and data access at any user’s fingertips, all of which are driven by predictive artificial intelligence,” Xerox vice chairman and chief executive Executive Officer John said Visentin. “By creating a platform that is intuitive to the digital native workforce and investing in ServiceNow, we believe that CareAR will define and develop the service experience management category, disrupting the industry when it is most needed,” he concluded.