Xerox announces the establishment of CareAR software company

Xerox founded CareAR, a Xerox company. CareAR is an organization that merges CareAR, DocuShare and XMPie under a holding company called CareAR Holdings. The new organization received a post-investment valuation of US$700 million and a US$10 million investment in the shares of ServiceNow, a digital workflow leader.

CareAR is led by Xerox President and COO Steve Bandrowczak (Steve Bandrowczak), who will expand his current position as the Chairman of CareAR. Sam Waicberg, the original founder of CareAR, Inc, also joined him. He is the president of CareAR.

Combining DocuShare’s content management system, XMPie’s cross-media platform and Xerox’s PARC Alto AI artificial intelligence engine, the integrated CareAR platform provides service technicians with visual assistance and data access support. In this way, it provides a high-quality service experience for technicians and end customers, while reducing service providers’ operating costs and carbon dioxide emissions. The foundation of the new CareAR® platform is the augmented reality technology Xerox acquired through the acquisition of CareAR, Inc. announced earlier this year. The technology is integrated with ServiceNow® field service management, enabling service technicians to leverage the knowledge of more experienced technicians through real-time, AR-supported instructions.

CareAR’s service experience management platform has nothing to do with the industry and seamlessly integrates with the platform of the digital workflow leader ServiceNow. The platform provides an end-to-end approach to work orders, cases, and events, and provides high-quality customer results and service experiences for companies in all walks of life. The company’s augmented reality technology is breaking new ground for the service provider industry ecosystem and solving key sustainability and human resource challenges.