ServiceNow expands strategic partnership with Microsoft through new collaboration apps in Teams

Dubai, UAE, September 22, 2021: ServiceNow today announced the expansion of its strategic partnership with Microsoft to enhance the capabilities of employees and allow them to continue to explore new ways of working. As part of the ServiceNow Now Platform Rome release, the company is launching a new collaboration application for its employee center that integrates with Microsoft Teams and provides a simplified employee experience in a mixed work environment. The two companies also announced expanded investment in ServiceNow workflow and team co-innovation and listing efforts.

ServiceNow’s new employee center will be available as a collaboration application that can be directly embedded in Teams. Collaboration applications are a new class of Teams applications that appear in chats, channels, and meetings in rich ways. The Employee Center provides employees with a single, unified portal to find information, obtain help across departments (including IT, human resources, facilities, procurement, and legal), and request the services they need. Through the Teams application, employees can directly access the portal during the workflow.

Jared Spataro, vice president of Microsoft Modern Work Enterprise, said: “Teams has more than 250 million monthly active users and has become the cornerstone for global employees to manage mixed work.” Today’s announcement builds on our long-term partnership with ServiceNow. Combined with the power of ServiceNow, we have developed a collaboration application designed to help customers and their employees communicate, collaborate and innovate more effectively.”

“Employees will never go back to the old way of working, which is why employers must provide digital workflows and collaboration tools to enable them to work efficiently in any work environment-whether it is completely remote or in the office,” Senior Blackmark Cornell said that ServiceNow is the vice president of employee workflow products. “By embedding the ServiceNow Employee Center in Microsoft Teams, we are improving the employee experience, no matter where they work. Employees can act on the right information at the right time in the tools they already use. We must help employees find better The balance point allows them to maintain creativity, productivity and engagement.”

ServiceNow announced the establishment of a strategic partnership with Microsoft in July 2019. Since then, customers such as NTT Data, a global digital business and IT service leader, have implemented ServiceNow in Microsoft Teams. In order to further accelerate this momentum, ServiceNow and Microsoft are deepening their investment and cooperation in product innovation to promote the success and listing of common customers of all ServiceNow workflows and teams.

Dai Urano, Director of Business Transformation at NTT’s Headquarters Strategy Office, said: “The pandemic has changed the way we work, forcing us to reconsider all aspects of the employee experience, from ensuring employee safety to effective vaccine management” data. “As part of the EX portal, integrating Microsoft Teams into ServiceNow HR service delivery will help our employees easily browse the information they need on a familiar platform and achieve better collaboration between employees, no matter where they are Work-at home or in the office. As a ServiceNow partner, we also believe that these solutions will help our customers better adapt to the new normal and support their business growth.”

ServiceNow and Microsoft have worked closely for more than a decade to create a superior work experience and increase productivity through more than 30 native integrations of the two companies’ complete products. As part of the expanded partnership, ServiceNow has adopted Microsoft Teams for chat, meetings and collaboration, and plans to fully deploy for its 15,000 employees worldwide by the end of September 2021. Microsoft is already using ServiceNow IT Service Management (ITSM) and ServiceNow virtual agents to integrate with Teams to simplify the workflow of the entire enterprise and resolve IT incidents and employee IT issues and questions more quickly.