ServiceNow integrates with Microsoft security solutions

ServiceNow announced that it will more actively cooperate with Microsoft’s various solutions. The goal is to make the IT environment more secure, or to act faster and more effectively in the event of an accident. The ServiceNow Security Operations Solution Suite integrates with Microsoft’s security solutions for this purpose, but also uses existing integrations, including Teams and Sharepoint.

The goal of ServiceNow’s announcement today is to ensure faster resolution of security incidents. Through integration with Microsoft Azure Sentinel and Microsoft Threat & Vulnerability Management, ServiceNow’s suite of security operations solutions can be viewed in real time as new security incidents are detected. Other security solutions from other vendors can also be associated with this, some are available out of the box, and some can be manually linked through Spoke integration.

Once an incident is detected, actions can be taken against members of the security team. For example, ServiceNow refers to creating a group with multiple members on Microsoft Teams to solve this problem. However, this is what you only want when a major event occurs, otherwise you will immediately have hundreds of groups in a large organization. You can set up tasks for smaller events in Sharepoint.

Although the announcement mainly revolves around Microsoft solutions, ServiceNow has also been working with Slack and various other collaboration tools for some time. These events can also be processed there as a task, or, for example, as a Slack group.

The ultimate goal of this ServiceNow solution is to link as many individual security products as possible in order to better manage and track all incidents more effectively. The method of follow-up varies from company to company, but if you, as a company, do not have a centralized place to manage all these incidents from different solutions, then some security incidents are likely to go undetected for a long time. This in turn creates the necessary additional risks.

In today’s world, people work in many different locations, and the importance of safety cannot be overemphasized. Therefore, implementing additional security solutions is a common occurrence for companies, but also make sure to follow up on incidents and check whether the correct steps have been taken. Paying close attention to ten different control panels is not advisable.

hint: ServiceNow focuses on manufacturing and healthcare