Introduced Rome, an applicable version of the ServiceNow Now platform for “hybrid” work

At the end of the third quarter of 2021, ServiceNow, which specializes in workflow management, hopes to support the company’s transition to work. “Hybrid”, That is to say, in the home and office in turn, the update of its platform is called Rome.

At an online press conference this morning, Nerys Mutlow, who is in charge of innovation at ServiceNow, insisted on speeding up telecommuting caused by the Covid-19 pandemic. This is indeed a new road and a forced march to Rome. Nerys Mutlow has also publicly expressed his feelings many times “Burn out” As a result of the extremely fast adoption of work from home, employees expressed (exhaustion). However, many of them no longer plan to return to the office full-time.

ServiceNow’s business strategist James Neal showed off the new features of the platform, including«Employee Center», Luckily Home page Suitable for professionals who have a design similar to a Facebook page.The interface acts as a single portal for employees, inviting them to ask questions (instead of ” What are you thinking? “ most “Can we help you? ») Get answers, request services (from IT, human resources, operations, procurement, legal departments, etc.), and access personalized information. This tool can be accessed via an Internet browser, as a mobile application or directly integrated into Microsoft Teams. ServiceNow therefore hopes to reduce employee fatigue when facing various corporate content that is not directly related to them.

Another new feature provided is a feature called Mobile app builder “It allows developers to quickly create and configure mobile applications for iOS and Android through an intuitive interface”, According to the press release.

Management staff, including some research (see “Remote office, trust is here”, 2020) shows that they suffer the most from the shift to extensive telecommuting-especially not being able to work Micromanagement -Will welcome feature «Employee Journey Management»According to ServiceNow, it facilitates the reception, career development and resignation communication of the company’s new employees.

Some customers have tested the Roman version and said they believe in it. These include: consulting firm Deloitte, the city of Santa Monica and automaker Mercedes-Benz.

For business leaders, it seems easier to get all employees back to the office and pretend that nothing has happened since the beginning of 2020. ServiceNow strongly doubts the success of this decision and believes that it is moving towards sustainable development of work “Hybrid” Has become inevitable.