ServiceNow launched the Now Platform Rome version, which aims to smoothly transition to mixed work and find a solution to manage employee fatigue.
Highlights of the Roman version
Reduce employee fatigue
The solutions provided by the platform enable companies to create a loyal employee experience in any location.
As a digital command center for a mixed workforce, the employee center provides an integrated interface that enables employees to complete tasks, request help across departments (such as IT and human resources), and find personalized information. also, ServiceNow has partnered with Microsoft to add Teams support for chats and meetings; this feature is expected to be available to the company’s 15,000 global employees at the end of September.
The new platform also implements ServiceNow’s employee journey management tool, which guides employees through cross-departmental responsibilities, such as job transition, onboarding and leaving.
Accelerate cross-organizational automation
The Rome version prepares for the enhanced dose of automation in the world of mixed work, adding features with AI and automation capabilities.
Automated discovery uses ServiceNow applications (such as virtual agents, automatic routing, and agent assistance) to determine the best way to automate work from more than 180 topics.
Health Log Analytics enhancements can identify possible service issues before they adversely affect the organization. Health Log Analytics also provides data-driven advice on how to solve the problem.
Customer Experience
With many offices still working remotely, companies need to be able to respond to ever-increasing customer requirements and expectations.
New customer service manual: The focus layout improves the user experience and allows agents to quickly solve problems so that they can focus on other tasks.
Mobile solution
Finally, mixed work is about adaptation, usually involving working at different times and places. Therefore, employees need to access their work via mobile phones.
ServiceNow provides a mobile application builder, which enables developers to create and configure iOS and Android applications through an intuitive builder interface. It is designed to provide employees and agents with an engaging mobile experience without the need for a large development team.
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