Nexthink obtains ServiceNow certification for selling its apps in the ServiceNow store

Nextthink®
It is a leader in user experience management, and its platform is certified by ServiceNow®. This proves that Nexthink has met a specific set of tests in terms of interoperability, integration, security and performance. It also guarantees the use of best practices in the design and implementation of Nexthink solutions using ServiceNow.

Nexthink’s user experience management solution combines real-time workstation analysis and user feedback. Thanks to this new integration, IT teams can now automatically manage IT operations by dynamically collecting user data from each workstation to obtain precise mapping and visibility of the services and applications used.

Nexthink also offers the following possibilities for IT teams using ServiceNow:

-The automation of change request and incident management, through updating the configuration management database (CMDB) to actively improve the user experience. This helps resolve IT issues that affect employees’ work, achieve visibility of workstation performance, and end user satisfaction and feedback.

-Simplified compliance audits with precise data on resources and their use. It can then be directly provided to the CMDB so that it is constantly updated and contains the latest modifications.

“With this new ServiceNow certification, we are able to help our customers create more complex CMDBs,” said Samuele Gantner, Vice President of Products at Nexthink. This new integration automatically discovers IT relationships and resources, enabling IT departments to access a more consistent, up-to-date, and service-oriented CMDB. For example, this makes it possible to display the consequences of a change request based on the affected user rather than just from the perspective of the data center configuration element. “

Nexthink CMDB connector is now available
ServiceNow store
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