-Customers can now increase labor utilization and efficiency while reducing costs
San Francisco, July 13, 2021 /CNW/ – Locus, a future-oriented supply chain decision-making automation platform, today announced its integration with ServiceNow field service management to enable route optimization services that help simplify field service agent operations.
With this integration, end customers can now choose their preferred service appointment time in ServiceNow field service management. The integration with Locus then assigns the task to the best field service agent with the right skills and tools for the task, and determines the most effective street-level route plan for each technician. Before making a route plan, it considers the service location, the time required to complete the task, the distance between each service location, traffic conditions, and many other factors.
The dispatch manager will fully understand the tasks performed on the ground. The system also collects data that can be used to better develop strategies and take corrective actions when necessary.
“Modern field service management must take into account the ever-increasing customer needs. It is not easy to ensure high-quality service every day. From on-demand requests to dynamically rescheduling or canceling tasks, dispatch managers must handle all of this under any circumstances. Given Day. This integration will make their lives easier by proposing a static journey plan, and it can also easily handle on-demand requests and other dynamic modifications,” said Krishna Kandelwar, Chief Commercial Officer, Locus. “As a result, customers can increase on-site labor utilization, reduce costs, and increase efficiency. Most importantly, companies can now use analytics to better develop strategies, overcome bottlenecks, and take corrective actions.”
“This integration with Locus will provide customers with an end-to-end solution, which is critical to the organization’s efforts to differentiate itself from the competition,” said Nikki Naran, Director of ServiceNow Customer Workflow Product Management. “Digital workflows continue to transform field service, helping to ensure that the right technicians are sent to the right jobs to solve problems quickly, while improving the customer experience and helping companies manage increasingly complex field service teams.”
Trajectory, recently proposed 50 million USD In the C round of financing led by GIC, Singapore’s Sovereign Wealth Funds in which Qualcomm Ventures LLC and existing investors Tiger Global and Falcon Edge participate use deep machine learning and proprietary algorithms to provide customers with smart supply chain solutions.
The company’s scalable solutions have saved more than $150 million in logistics costs for customers in industries such as e-commerce, retail, e-grocery, CPG/FMCG, and households, reduced travel distances by more than 70 million kilometers, and reduced 17 million Multi-kilogram greenhouse gas emissions services, door-to-door delivery, 3PL, transportation and B2B distribution.
About trajectory:
Locus is a technology platform that uses machine learning and proprietary algorithms to automate complex supply chain decisions. Its intelligent supply chain solutions provide end-to-end visibility, enabling companies to improve operational efficiency by controlling costs, simplifying the customer experience, and reducing environmental impact.
Locus’s scalable solutions include route optimization, real-time tracking and analysis, sales cycle optimization, area planning, vehicle allocation, and network design. Our future-oriented platform has saved more than US$150 million in logistics costs for Nestlé, Mondelez, Unilever, BigBasket, Bluedart, Bukalapak, Tata Group and other customers, reduced the travel distance of more than 70 million kilometers, and reduced 1,700 More than 10,000 kilograms of greenhouse gas emissions, and many others.
The company provides delivery services everywhere North America, Europe, Southeast Asia, middle East, ANZ and the Indian subcontinent.access www.locus.sh learn more!
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Media Contact:
Julie Solomon
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