Bechtle: Use SmartNow for sustainable IT service management.

What are the challenges?

Many companies are experiencing rapid and dynamic growth, which includes the number of employees and the expansion of development and production capabilities. Due to these changes and the company’s growth, earnings expectations are also growing. Overworked employees and organically developed processes increase the pressure to improve workflow efficiency, but ineffective and simulated processes are almost impossible to extend the automation of repetitive tasks.

Especially in IT Service Management (ITSM), the company realized the need to continuously improve the quality of cross-departmental IT services. In most cases, the services provided by the IT department are not automated, and there is no transparent record of the environment.

How can SmartNow help?

Our multi-service provider SmartNow provides the ServiceNow platform as a fully managed service for a monthly fee. Bechtle provides support for this cloud-based service, which means that the IT department can fully focus on using the available functions and intelligently connect to other systems. From the user’s point of view, service management becomes more intuitive by using the Now mobile application.

Companies can also migrate their existing service ticket-based incident management to the ServiceNow platform and utilize tools such as problem, change, knowledge, and demand management.

How can you benefit?

Increasing business complexity requires a flexible IT environment and a thorough rethinking of solutions and processes. For this reason, more and more companies are turning to cloud-based and module-based scalable platforms such as SmartNow to ensure smooth and secure operations while promoting continuous, future-oriented development.