Yellow.ai’s platform provides seamless interoperability across multiple use cases, languages, and communication channels
San Antonio, October 11, 2021 /PRNewswire/ – According to its recent analysis of the conversational artificial intelligence market in the Middle East and South Asia, Frost & Sullivan Bestow Yellow.ai For providing a highly differentiated conversational artificial intelligence (AI) driven customer experience (CX) and employee experience (EX) automation platform, it won the 2021 Technology Innovation Leadership Award.
Independently evaluated awards recognize Yellow.ai’s commitment to innovation, creativity, diversity and growth potential to build multilingual and omnichannel intelligent chat and voice robots that are vital in the era of digital transformation and modernization; especially because of customers and employees I prefer to connect with companies across multiple new era communication platforms, and need to broadcast information in their native language.
As pointed out by Frost & Sullivan, Yellow.ai provides advanced features that provide key differentiation, such as automated intent and entity detection, reduced training data requirements, support for “human in loop” and low-code/no-code capabilities.
Mohamed Riaz AhmedIndustry analysts from Frost & Sullivan pointed out that “Yellow.ai’s unique triple combination of NLP, ML, and AI to CX sets it apart from competing suppliers that only provide automation or manual agents.” Riyaz further added: ” Bitonic Labs, Yellow.ai’s R&D arm, focuses on solving the long-term challenges faced by companies looking to adopt conversational AI on a larger scale.”
Yellow.ai’s proprietary insight engine based on deep learning, developed on the transformer model, ingests unstructured data, and automatically creates intents. This model allows companies to provide cross-platform cognitive search functions without manual training. It also provides a series of connections to leading knowledge management systems such as Microsoft Sharepoint, Servicenow and Confluence, enabling companies to use their existing knowledge bases to guide faster than competitors. At the same time, its data-efficient proprietary NLP model integrates possible queries and scenarios, and makes structured data available for robot training. The NLP engine is based on a few-sample learning model that can provide excellent results with a 50% reduction in data.
“Yellow.ai is natively integrated with the core enterprise system to complete the actions users want,” said Samantha Fisher, Frost & Sullivan Best Practice Research Analyst. “Through its automation and personalized solutions to meet the needs of customers, and through its products and engineering focus to help them through the market turmoil, it aims to position itself at the forefront of the global CX and EX automation plans.”
Yellow.ai is a horizontal platform with pre-built language models suitable for various industries. Yellow.ai is a unique industry and function agnostic platform that supports any dialogue AI scenarios across marketing, customer support, dialogue commerce, human resources and ITSM.
The company’s humanoid chat and voice robots can understand emotions, intentions, and past behaviors; the robots can also modify the pitch, tone, excitement, etc., to meet customer needs. Yellow.ai’s robots perform unique learning from all the queries answered by humans to quickly reduce the handover between AI and humans in the future, achieving 60% automation in the first 30 days. This continuous improvement will result in more deflection and appropriate response, while still keeping humans in a loop.
Each year, Frost & Sullivan presents this award to the company, which demonstrates its uniqueness in developing and utilizing new technologies that can bring important value to customers.
The Frost & Sullivan Best Practice Award recognizes companies that have achieved outstanding achievements and outstanding performance in the areas of leadership, technological innovation, customer service, and strategic product development in various regional and global markets. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to determine industry best practices.
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About Yellow.ai
Yellow.ai is the world’s leading conversational AI and CX automation platform, recognized as a leader by Frost & Sullivan, Gartner, IDC and G2. The platform is trusted by more than 1,000 companies in more than 50 countries, including Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, U.S. Bureau of Shipping, and MG Motors. The company integrates the best artificial intelligence and human intelligence to automate the customer and employee experience, aiming to democratize artificial intelligence through its no-code/low-code robot builder, omnichannel virtual assistant, and ticket automation suite. Yellow.ai has raised more than $102 million From blue chip investors, with offices in six countries.
Visit www.yellow.ai for more information. Contact us [email protected]
SOURCE Frost & Sullivan
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