Frankfurt-Accenture (NYSE: ACN) and ServiceNow (NYSE: NOW) form a new group of companies to help private and public sector clients accelerate their digital transformation and better respond to today’s constant changes Business challenges. The Accenture ServiceNow Business Group represents a huge investment of millions of dollars by the two companies in the next five years.
In the COVID-19 era, companies are under greater pressure than ever before. They need to accelerate innovation, reduce costs, increase productivity and meet customer needs. The Accenture ServiceNow business team will help organizations rapidly develop organizational processes and realize the full value of technology investments by adopting digital workflows that provide modern and personalized customer and employee experiences.
This includes the provision of self-service and remote working procedures, so that employees and customers have greater flexibility, flexibility and more options. By using platform-controlled, technically-supported workflows to build a more modern workplace, companies can better balance business needs, meet customer requirements, encourage employee engagement, meet productivity expectations, and optimize workplace costs.
“By further strengthening our strategic alliance with ServiceNow, we will enable our customers to respond to changes faster,” Accenture CEO Von Jolie. “By switching to the cloud, you can rethink your operational processes, retrain your employees, and take more sustainable actions overall. By partnering with ServiceNow, you can automate complex processes and create better in the entire industry We will help the company achieve a higher 360-degree value and benefit everyone (customers, employees, shareholders, partners and communities).”
ServiceNow CEO Bill McDermottAccording to this: “All company executives know that their 20th century technology is too slow, too siloed and status quo to meet the ever-changing digital needs of today’s employees and customers. Now we need speed, agility and flexibility. ServiceNow The cooperation with Accenture integrates a first-class team, know-how and our modern workflow platform to accelerate the digital transformation of each company. The Accenture ServiceNow Business Group will help all organizations become digital enterprises in the 21st century.”
The Accenture ServiceNow business group will provide customers with industry- and sector-specific solutions and services. Accenture and ServiceNow work together to provide accelerated digital transformation plans for customers in the fields of telecommunications, financial services, public management, manufacturing, healthcare and life sciences. Work process innovation will focus on employee engagement, customer service and operations, artificial intelligence in IT operations, and security and risk. Further industry solutions will follow.
The new expert group will be supported by approximately 8,500 Accenture experts familiar with ServiceNow, and will bring together dedicated experts from the two companies who have specific expertise in the transformational workflow and platform development of many top industries, marketing, sales and corporate development. Professional knowledge. The business unit will develop advanced industry and region-specific solutions to provide customers with measurable positive results.
For example, Boehringer Ingelheim is a leading, research-driven pharmaceutical company with more than 51,000 employees and a mutual customer of Accenture and ServiceNow. The company uses ServiceNow technology and Accenture services to create a seamless, user-friendly experience for employees and customers worldwide.
“Our cooperation with Accenture and ServiceNow has strategically strengthened our innovation capabilities. By optimizing our global employee experience, we have made the workflow of all functional departments of our company faster and more efficient, which ultimately brings patients Better results.” Andreas Henrich, Vice President of IT Enterprise Data Services at Boehringer Ingelheim. “We have reduced the complexity of different customized systems, thus enabling our business to grow in the direction of growth.”
Accenture and ServiceNow also jointly support government agencies. Earlier this year, Accenture Federal Services (AFS) announced a $96 million contract to help the Department of Veterans Affairs (VA) modernize its enterprise service management and IT functions. ServiceNow is used here for end-to-end digital conversion. By using the Now Platform, AFS will work with VA to automate its manual workflow and introduce application intelligence (AI) and machine learning capabilities, so VA employees can focus on more complex tasks that benefit veterans.
“Today, the IT of the Department of Veterans Affairs actually operates like a company,” he said Greg Rankin, Director of Service Management Office, Information Technology Veterans Affairs Department. “We use ServiceNow’s powerful discovery engine and Accenture’s expertise to create a top-down business service graph, thereby eliminating the guesswork about which configuration elements constitute which business service. In a task that is as important as serving veterans. We must know the health, availability and cost of the services we provide in real time, and now we have it.”
For Accenture, the use of ServiceNow is a strategic pioneer in achieving more customer-oriented innovation. As a customer, the company uses ServiceNow workflow for employee engagement, invoice processing, asset management, artificial intelligence for IT operations, and a wide range of service desks. Accenture recently provided its Now Mobile app to more than 500,000 employees. (ServiceNow / mc / ps)
As ServiceNow’s global elite partner, Accenture is one of ServiceNow’s largest market partners in the world and the winner of the 2020 “Global Partner of the Year” award. For more information about the Accenture ServiceNow business group, please visit:
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