NEW YORK–(BUSINESS WIRE)–Accenture (NYSE: ACN) has been named a Leader in Everest Group’s report, “PEAK Matrix® for ServiceNow Services 2022.” This is the second year in a row that Accenture has been named a Leader in this report.
The report used Everest Group’s PEAK Matrix framework to assess ServiceNow’s 25 established service providers. Accenture is positioned as a Leader in both the Market Impact and Vision & Capabilities categories. The report qualifies that Leaders, is “investing heavily in solutions that accelerate time to sale” and that “buyers are proving their domain and technical expertise.”
The report highlights several strengths unique to Accenture, including:
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Accenture has one of the largest numbers of ServiceNow-certified talent and its total workforce of ServiceNow-ready professionals is higher than its peers
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It has invested heavily in developing frameworks and accelerators, such as Telco, ACP4Gov, ASIM and Continuum Control Plane, which accelerate time to market.
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Clients have highlighted Accenture’s capabilities in Customer Service Management and UX Design as one of its key strengths
“Accenture continues to differentiate itself as a leading ServiceNow Services provider across all solutions and industries, helping our clients evolve across the cloud continuum, reimagine service and modernize work,” said Dave Kanter, senior managing director and Global Lead, Accenture ServiceNow Business Group . “We believe our position in this year’s report is a testament to the strength of our combined Accenture ServiceNow Business Group, the deep expertise of our people and our platform-led approach to reimagine workflows and experiences.”
“Enterprises are getting greater business value by rethinking processes and integrating ServiceNow with existing enterprise applications,” said Abhishek Mundra, Practice Director, Everest Group. “Accenture has invested in developing a robust set of IP tools and industry-specific solutions for ServiceNow. The company is also expanding its capabilities in non-ITSM areas such as CSM and UX design , which is highly valued by its clients.”
In addition, the report notes that Accenture has won multiple ServiceNow global and regional partner awards, which “validate its deep industry knowledge, digital transformation initiatives, and global delivery capabilities.” Accenture was recognized with ServiceNow Partner of the Year awards across multiple product lines, including Creator Workflows, Customer Workflows, Employee Workflows and IT Workflows. Accenture and ServiceNow also launched a joint business group in 2020, to help clients transform the way they work.
Everest Group’s assessment is based on the annual Request for Information process for calendar year 2022, interactions with ServiceNow’s leading service providers, client reference checks and ongoing analysis of the Enterprise Platform Services market. An excerpt of this report can be viewed here.
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