Accenture ServiceNow established a dedicated business group to help the organization transform its work

A kindccenture (NYSE: ACN) and ServiceNow (NYSE: NOW) have established a new business unit to help private and public sector customers accelerate their digital transformation and better respond to today’s dynamic operational challenges. The Accenture ServiceNow Business Group will be a major multi-million dollar investment by the two companies in the next five years.

In the COVID-19 era, organizations are under greater pressure than ever before. They need to innovate faster, reduce costs, increase productivity and meet customer needs. The Accenture ServiceNow business team will help organizations quickly develop organizational processes and unlock the full value of technology investments by adopting digital workflows that provide modern and personalized customer and employee experiences. This includes enhancing the capabilities of employees and customers through self-service and remote work plans to provide greater flexibility, mobility, and choice. By using platform-driven, technology-based workflows to build more modern workplaces, organizations can better balance business needs, meet customer needs, increase employee engagement, deliver productivity expectations, and achieve workplace cost optimization.

Accenture CEO Julie Sweet (Julie Sweet) said: “By further strengthening the strategic alliance with ServiceNow, we will enable our customers to accept change faster.” “By migrating to the cloud, they can reimagine Their operations, retrain staff skills and become more sustainable. Working with ServiceNow to automate complex processes and create a better experience throughout the industry, we will help organizations provide greater 360-degree value to make Everyone, its customers, employees, shareholders, partners and communities benefit.”

Bill McDermott, CEO of ServiceNow, said: “Every organization’s leaders know that their 20th century technology is too slow, too siloed, and too trapped in the status quo to meet the ever-changing digital needs of today’s employees and customers. Now we need speed and agility. Sex and flexibility. Our partnership with ServiceNow and Accenture brings together a world-class team, expertise and our modern workflow platform to accelerate the digital transformation of each organization. The Accenture ServiceNow business team will help each organization become 21st Digital business of the century.”

The Accenture ServiceNow business group will provide customers with industry and specific field solutions and services. Together, Accenture and ServiceNow will first provide customers in the fields of telecommunications, financial services, government, manufacturing, healthcare and life sciences with accelerated digital transformation plans. Workflow innovation will focus on employee engagement, customer service and operations, artificial intelligence for IT operations, and security and risk. Other industry solutions will be developed in the future.

Supported by approximately 8,500 Accenture ServiceNow skilled technicians, the new team brings together professionals from these two organizations, who have expertise in transformational workflows and platform development, marketing, sales and business development in many priority industries. The business group will develop advanced industry and domain-centric solutions aimed at providing tangible and positive results for large-scale customers.

For example, Boehringer Ingelheim is a leading research-driven pharmaceutical company with more than 51,000 employees and Accenture and ServiceNow customers. The company uses ServiceNow’s technology and Accenture services to provide seamless services to employees and customers worldwide. , A consumer-level experience.

“Our cooperation with Accenture and ServiceNow has strategically enhanced our innovation capabilities. By optimizing our global employee experience, we have made our cross-business work processes faster and more efficient, and ultimately brought better Patient results.” said Andreas Henrich, vice president of Boehringer Ingelheim IT Enterprise Data Services. “We have reduced the complexity of various customized systems and as a result changed our business to achieve growth.”

Accenture’s use of ServiceNow is a strategic driving force for large-scale customer-oriented innovation. As a ServiceNow customer, the company uses ServiceNow workflow for employee engagement, invoice processing, asset management, artificial intelligence for IT operations and its general service desk. Accenture recently provided the Now Mobile application to more than 500,000 people.