Achieving economical ServiceNow business resilience during COVID-19

ServiceNow announced Platform now^{The Paris edition can help organizations maintain agility and flexibility so that they can grow and increase productivity in the economic situation of the COVID-19 era. With ServiceNow workflow, people can work smarter, and organizations can benefit from their technology investments in a shorter time.}

The economy during COVID-19 exposed the weakest link in the old value chain, which triggered a revolution in work processes. In this new working environment, organizations that strive to carry out digital transformation and create a good experience for customers, employees and partners are in a backward state. According to IDC data, 45% of organizations worldwide are in recession or economic recession, And 64% of organizations worldwide plan to adopt Emerging Technologies. Digitally lagging organizations are more inclined to seek emerging technologies as a means to stay out of date.Given that almost 80% of companies Fortune 500 They use Platform now, ServiceNow is committed to providing solutions to help companies with digital transformation, regardless of their remote workforce or planning to eventually return to the workplace.

“More and more customers are considering using commercial value Integrate independent but increasingly dependent workflows between teams, business and IT organizations”, Said Stephen Elliot, vice president of IDC’s DevOps and Management Software Division Program. “There is no doubt about the needs of customers, Coronavirus disease And the pressure to generate greater collaboration between IT and business stakeholders, digitize processes, update customer engagement models, and make strategic business decisions in a shorter period of time, 10 years faster than ever “.

Various organizations include Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star Academy, AEGIS Insurance Services, Raleigh, Is adopting Platform now And the features of the Paris version to enhance your Digital transformation.

“Senior managers know that the architecture of the 20th century is very slow and isolated in current and ongoing conditions working environment, Where speed and agility are the key”, Said Chirantan “CJ” Desai, ServiceNow product manager. “ServiceNow’s advantage has always been a single architecture, a single data model and a local cloud platform, which can provide the company’s required workflow and rich experience. Employees and customers Waiting. Now, the Paris platform version can provide intelligent artificial intelligence technology, flexible operations and the ability to optimize expenditures. Together, they will provide the agility that businesses need to help them achieve economic prosperity during the COVID time. “

In the Paris edition, ServiceNow introduced six new products and new features that allow organizations to use a platform to:

• Quickly respond to business changes with new workflow applicationsIncrease productivity by using integrated analysis and AI in each application, digitizing and automating the work of the entire enterprise.
• Provide employees with the right experience anywhere, Improve employee productivity and transform the organization to provide critical services.
• Build customer loyalty through connected workflow Enable them to effectively manage location-based work, organize resilient operations for unforeseen circumstances, and expand capacity through automatic self-service.
• Optimize IT productivity, cost and resilience Use ITSM and AIOps solutions to modernize and automate, provide flexible operations, and help reduce software, hardware, and cloud expenditures.

---

You may also be interested: ServiceNow launches the application to allow employees to safely return to the workspace

---

The new key products of the Paris edition now available to the public include:

• Business continuity management:With modern and automated business impact analysis, business continuity plan development, and use of the context in the ServiceNow platform to achieve operationally resilient crisis management. Business disruption is a constant threat, and resilient organizations must anticipate these issues and develop an action plan to minimize the impact and its duration.
• Hardware asset management: Automate the life cycle of IT assets by monitoring hardware and equipment inventory, financial and contract information, so as to make more informed decisions from purchase to disposal. In this way, the company can be resilient in any economic environment, know the location of IT assets and survive, or be able to make changes when necessary.
• Legal service delivery: By eliminating manual emails and phone calls, legal businesses provide the visibility they need, allowing them to make decisions in a shorter time and increase productivity.

Strengthen the ServiceNow ecosystem through industry partnerships and solutions

Now, ServiceNow’s new industry products, which are open to the public, enable telecommunications service providers and financial service organizations to transform business operations and create value on a large scale in the context of their industry. Together with strategic partners, Accenture For telecommunications and Deloitte For personal banking, these new products will bring greater business value to customers.

• Financial services business: Help banks to connect customer service, business process and management equipment and systems in less time. Digitize core workflows such as credit card and payment operations to improve efficiency.
• Telecommunications Service Management: Provide customers with a more proactive experience and greater flexibility to manage their services, while providing service and operating organizations with an improved service platform and an impression of customer health, thereby reducing costs.
• Telecom network performance management: Provide the network operation team with a unified view of the existing database, and be able to analyze, correlate and resolve events and alarms from multiple network monitoring platforms, so that the affected customers can be accurately identified and within a short time for resolution.

Telecom Service Management ÿ Telecom network performance management Work together to find out and solve effectively Internet problem Across various services, proactively notify customers at the same time and establish closer connections between customers and corresponding care organizations.

Partners play a vital role in accelerating the digital transformation of customers. ServiceNow has partner integrations with Microsoft and Twilio, as well as the new ServiceNow Service Graph Connector Program, which can help customers simplify internal processes by seamlessly connecting existing and new tools to prepare for new ways of working.

Press release.

Is your organization responsible to society and committed to sustainable development?

Here, we provide you with complete participation information.

related