ServiceNow has partnered with Dr Catriona Wallace to publish a report looking at technology trends and cultural changes that are expected to change working life in Australia over the next decade.
A leading AI expert, Dr. Wallace expects that AI -powered virtual colleagues will be a key part of business teams by 2030.
The shift will help to manage skills shortages as the country has significantly digitally transformed post-pandemic.
In addition, Dr. Wallace expects AI to be so prevalent over the next 10 years that people will interact with it hundreds of times a day, including when we are sleeping.
The report, titled Digital Gold Rush, includes insights from meta-analysis, basic research, and interviews with business executives.
It states that 2022 is the turning point for digital investments, with the company’s spending on technology growing by 65% compared to 2020.
Moreover, advances in AI have seen it become more affordable and, therefore, more widely adopted.
It also noted that the pandemic facilitated change in Australia’s relationship with digital technologies by changing how people think and engage with it.
The report’s findings indicate four social trends, including the emergence of ‘machine-mates’ (human-AI teams), the rise of hyper-personalized experiences for employees and consumers, ethical considerations consideration that will drive the adoption of AI, and the idea of issues. diversity, where organizations will take a more proactive approach to managing employee conflict on some of Australia’s most divisive issues.
Dr Catriona Wallace said each of the trends will be supported and enabled by the rapid development of AI.
“Over the next decade, AI will become more prevalent in life and work. It will improve day-to-day activity, making tasks faster, smarter and simpler,” Dr. Wallace said.
“Today, the average Australian interacts with AI approximately 100 times per day through simple tasks such as answering questions online, using digital maps to navigate, receiving recommendations for products and services we may be interested in, or interaction with virtual messenger bots.
“What a lot of people don’t expect is that in the next decade, our engagement with AI will allow people to be more‘ human ’.
“Technological advances will give people more time to focus on what they value, what they enjoy, and better tools for businesses and society to manage resources more productive and sustainable. It represents a golden opportunity for Australia. “
The report states that Human-AI teams represent a shift from current AI tools and towards AI colleagues, with virtual assistants expected to be an integral part of helping people in completing daily tasks and work.
By 2025, the report predicts that machines will spend more time completing work tasks than humans and will be viewed as smart, valuable co -workers.
Additionally, AI will allow employees to understand and treat customers similarly.
The report suggests that companies and wider society will benefit from this change, as work spreads more evenly between people and their AI colleagues, resulting in greater productivity and improved efficiency.
The report states that this will result in people being able to make self-care a priority, and employers are also expected to get to know their staff better and help them find balance, such as the use of AI tool to identify overworked employees to be assigned by managers. work elsewhere to avoid burnout.
However, the report says there will also be many ethical considerations that will drive the adoption of AI, i.e., AI ethics is no longer an academic discussion but a business strategy.
Only 22% of Australians currently trust how companies use AI, but 96% of executives say this number is growing.
To manage this issue, regulators will take more decisive action against irresponsible operators over the next few years, and employees and customers will choose to work with brands that actively enforce ethics, accessibility and fairness in their workplaces.
This will make business transparency, sustainability, as well as diversity, equity and integration strategies important.
The report states that 61% of Australians do not think it is possible for people to have constructive debates about issues they do not agree with, and to fix this divide, developers -employment will bring a normalization mentality of consent to disagree with social issues, including vaccinations, climate change, pandemics, and technology.
As part of this, AI-based applications will help organizations find their way through ‘pulse checks’ of employee emotion.
ServiceNow chief innovation officer Dave Wright said embedding AI techniques within the workplace will be a priority for executives over the next 10 years.
“How organizations plan and respond to this digital gold rush will make or break their success in the future,” Wright said.
“With only 16% of executives saying they have a clearly defined strategy for digital6, and when the benefits from technology investments increase, the opportunity is clear.”
“Executives need to consider evolving attitudes and technology developments when investing for short, medium and long term growth.
“As they invest, organizations must consider how systems, operations and people work harmoniously, or customer and employee experiences will suffer.
“Done right, it will deliver huge benefits to people, society and our economy.”
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