Defining AISM
AISM is an artificial intelligence-based software platform that enables businesses to use AI for more effective service management. AISM provides a complete end-to-end solution that helps businesses map their business processes, identify inefficiencies and optimize them for better results. In addition, AISM also offers predictive analytics and real-time decision-making capabilities to help businesses make better decisions and improve their overall performance.
The different types of AISM
AISM is a cloud-based platform that helps businesses manage and automate their digital transformation processes. AISM can automate tasks, improve decision making, and optimize business processes.
There are three types of AISM:
● Platform as a Service (PaaS) Model: This type of AISM provides a platform for developers to build and run their AI models. PaaS providers offer a variety of tools and services that make it easy to build, test, deploy, and scale AI models and deploy them in your ITSM application.
● Software as a Service (SaaS): AISM through SaaS provides organizations with software that supports their digital transformation initiatives. SaaS providers offer a variety of applications that can be used to automate tasks, improve decision making, and optimize business processes.
What are the benefits of using AISM?
AISM enables you to expand your digital transformation. By automating IT Service Management processes, AISM helps businesses improve operational efficiency, reduce costs and accelerate digital transformation. Some of the main benefits of AISM are as follows:
● Increased operational efficiency: AISM automates IT Service Management processes, helping businesses improve operational efficiency and reduce costs.
● Improved customer experience: AISM helps businesses provide a better customer experience by improving service quality and reducing time to resolve issues.
● Accelerated digital transformation: AISM helps businesses accelerate digital transformation by automating IT processes and improving operational efficiency.
AISM Use Cases
Every organization needs to be able to operate and execute digital transformation quickly to stay competitive. Customers and employees expect ease of use, reliability, and performance, along with consumer-grade experiences for both. The speed of digital transformation can also create higher levels of risk. The resulting architecture, a complex network of constantly changing dependencies with many components, can be overwhelming for conventional operational paradigms. Organizations must adopt a more agile approach to innovation such as DevOps and understand the need to balance innovation and risk.
AISM is designed to help organizations automate the entire lifecycle of IT services, from request to resolution. This includes self-service, knowledge management, workflow automation, and analytics. The solution also integrates with leading ITSM solutions such as ServiceNow and BMC Remedy.
Intelligent service automation
AISM finds patterns in aggregated data, leverages advanced analytics to drive continuous improvement, and performs incident analysis and root cause analysis, reducing Mean Time to Repair.
Automation for assigning tasks to the best service engineer
AISM is a web application that service engineers can use to automatically assign tasks. It has a user interface that allows users to enter their preferences for task assignments and uses a machine learning algorithm to learn users’ preferences and assign tasks accordingly.
Providing solution from knowledge bank for raised tickets.
When a customer contacts the service desk with a ticket, AISM can provide a solution from existing knowledge banks.
Chatbots to reduce L1 load and increase first call resolution
AISM’s chatbot is designed to provide engaging, personalized conversations with customers at scale. AISM can be used to reduce L1 load and increase first-call resolutions by providing automated answers to common questions, routing customers to the right resources, and escalating issues only when necessary.
Risk Analysis in Change Management.
The AISM use case for change management and risk analysis is designed to help organizations manage changes to their systems and assess the associated risks. It can be used to track changes to system components, identify potential risks, and determine the impact of proposed changes on system performance.
AISM can enable request approvals of various types.
● New User Requests for new users to access the system.
● Change User Requests to change user access, such as changing a password or updating an email address.
● Delete User Requests to delete a user from the system.
● New Group Requests for new groups in the system, including adding and removing members of groups.
● Modify Group Requests to change group membership or permissions within a group, such as adding and removing members of groups or changing group permissions on specific data sets ( for example, read-only vs. edit).
● Delete Group Requests to delete a group from the system.
Auto resolution of known problems
The AISM system can be used to automatically solve the problem. You can configure AISM to automatically apply the known solution as soon as a problem is detected.
AISM to further digital transformation
In today’s world, releasing quality products quickly and being first to market is essential to give your business an edge over the competition. The AISM framework provides a standardized approach and toolset to help your business drive digital transformation at scale and speed. AISM is designed to help businesses overcome the challenges of traditional transformation approaches, which are often siloed, slow, and lack agility. The AISM framework provides a holistic, end-to-end approach that helps businesses rapidly transform their businesses. The key benefits of using AISM to further digital transformation include:
● Increased speed and agility: AISM helps businesses drive digital transformation at scale and speed, overcoming the challenges of traditional innovation strategies.
● Better decision-making: AISM provides a standardized approach and toolset to help businesses make better decisions about their digital transformation initiatives.
● Increased efficiency and effectiveness: AISM helps organizations drive digital transformation more efficiently and effectively, resulting in increased ROI.
Conclusion
AISM provides the game-changing technologies businesses need to drive and rapidly scale digital transformation. With AISM, businesses can quickly and easily adopt new technologies, processes, and practices to stay ahead of the competition. AISM is the perfect solution for businesses looking to embrace digital transformation and gain a competitive advantage.
(The author is Mr. Deepak Gupta, Director – ITSM, EverestIMS Technologies and the views expressed in this article are his own)