The Application Support Analyst will support the Group’s systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will direct the resolution of non -major incidents and service requests in accordance with specified Service Level Agreements and Operational Level Agreements. This function requires flexible working hours due to the 24 × 5 nature of the function. Passive standby is also required on weekends in case of major incidents. The ideal candidate will have experience supporting production systems in a cloud based environment.
Education:
- BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
- Formal Java Qualification (Advantageous)
experience:
- More than 2 years experience in an Application Service Desk and Development Role
- Customer support experience (Advantageous)
- ITSM Tools (Great ServiceNow experience)
- SDLC Experience (Advantageous)
Knowledge:
- Java, SQL, JSON, GIT
- Great: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Client
Preferred Skills:
- –
- Java
- SQL
- JSON
- GIT –
- Useful: Android
- iOS
- Liferay
- Oracle
- Postgres
- AWS
- web services
- microservices
- Service Today
- Dynatrace
- Kibana
- PowerBI and REST Clients
- Application support
Desired Work Experience:
Desired Qualification Level:
About the Employer:
One of the leading Health providers in Africa.
Employer and Employment Benefits:
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