Apptio deepens integration with ServiceNow to accelerate IT decision making – Backend News

Apptio Inc. (Apptio), a technology business management (TBM) solution provider, launched its first certified solution in the ServiceNow store. This integration with ServiceNow provides users with a near real-time view of their organization’s actual technology cost structure.

By combining operational data from ServiceNow with industry-leading IT cost modeling software from Apptio, technology leaders can make smarter investment decisions faster.

Apptio cited a study by Harvard Business Review that many business leaders found a significant gap between the importance of data in making budget decisions and their confidence in existing data.

UBX’s embedded insurance platform aims to capture the underserved market

SG-based Aimazing launches a retail analysis solution for mall operators

Apptio is a US-based company that develops software-as-a-service applications for technology business management. The Apptio enterprise application is designed to evaluate and communicate the cost of IT services for planning, budgeting and forecasting purposes.

Apptio uses ServiceNow to automatically discover changes in IT assets and their interrelationships. This information enables Apptio to create detailed and accurate cost models that are automatically updated as the speed of business changes. This is the level of speed, confidence, and fidelity that Apptio and ServiceNow’s joint customers have been demanding.

Seven connectors

Scott Chancellor, Chief Product and Technology Officer of Apptio, said: “Apptio’s mission is to help our customers solve the increasingly severe challenges they face, and provide them with credible information to make decisions at the speed of modern business needs.” This new integration of ServiceNow is a natural extension of that mission and provides unprecedented transparency to the organization’s IT costs.”

Apptio’s ServiceNow connector includes seven connectors that bring information into Apptio and a new connector that publishes data back to the ServiceNow dashboard, which can be used in the ServiceNow store as a certified solution. The ingress connector maps the ServiceNow data set directly to ApptioOne, which allows cost modeling based on consumption data to create a trustworthy, timely and accurate total cost of ownership. The egress connector then pushes this defensible application TCO data from Apptio back to the local ServiceNow dashboard to provide visibility to stakeholders across the enterprise. This new level of two-way integration allows users to view not only the operational data and metrics of top applications, but also the continuously updated fully burdened cost structure.

“Apptio and ServiceNow are both important partners of Oshkosh Corp. in advancing our digital transformation journey and helping us make trustworthy technology investment decisions. For people like us who want to better understand the actual IT costs from a business perspective For the organization, this level of deep integration is a huge victory,” said Jared Petersen, senior director of Oshkosh Digital Technology Strategy.

related