Japan ServiceNow announced the results of the “International Business Automation Survey” on June 5. From the results, it can be considered that Japan lags behind other countries in promoting digital transformation, and the automation of operations will bring benefits such as increased employee productivity, creativity and pressure reduction. and many more.
The survey was conducted online from August 1 to 24, 2018. It is aimed at full-time employees 18 years and older who work in companies with more than 500 employees in 12 countries/regions, including Japan, and use computers/laptops/tablets in their daily work.
Summary of survey results (Source: ServiceNow, Japan)
Regarding the survey results, President and President Masashi Murase said that the trend of Japanese respondents is that “the need to change the way of work” and “the need to master new skills/new processes” are global issues related to business automation. On the other hand, he pointed out that “own unemployment rate” is lower than the global one. Currently, Japan has the lowest business automation rate among the surveyed countries/regions, but people recognize the benefits of automation and have little concern about unemployment, so the barriers to introducing automation may be small. I am trying to find out.
He also introduced the roadmap for future product enhancements. The company is launching once every six months to strengthen the core “Now Platform” and main application functions, such as “IT transformation”, “employee experience” and “customer service.” The city name and initials are given. The current latest version is “Madrid” in the first quarter of 2019, followed by the “New York” roadmap planned for the third quarter of 2019, followed by “Orlando” and “Paris”.
Mr. Masashi Murase, President of ServiceNow Japan
Among them, the main new features planned to be released in New York were introduced. “Guiding application creators” that help non-professional business personnel easily create applications and workflows, using the “Siri shortcut” of the voice recognition function of the smartphone and the “Immediate Service Natural Language Understanding Function” demonstrated the “Operator Workspace” and “Service Owner Workspace”, they implement an easy-to-use interface for each role.
About a year ago, the company formulated “We create the world of work and create better jobs for people.” (We created new jobs that only high value-added talents can do). He also put forward the goal of promoting work automation and efficiency and realizing the work environment, which is to increase productivity and creativity by providing excellent work experience.
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